Business Operations & Partnership Intern

About Us

INDICO is Telkomsel's subsidiary focusing on creating values in developing Indonesia's digital ecosystem. As a digital ecosystem enabler, INDICO plays a strategic role both as a platform company and a holding company.

As a platform company, INDICO strives to create non-telecom value by enhancing user experience of Telkomsel and INDICO Group services. Currently, INDICO is building three business platforms through a B2B2C model: INDICO Commerce (digital product transaction solution), INDICO Engage (marketing solution), and INDICO DataHub (data solution).

As a holding company, INDICO nurtures vertical businesses across sectors: Fita (health tech), Kuncie (edtech), Majamojo (game publishing), and Digital Food Ecosystem (agritech). By harnessing telecom's commercial and technological assets, INDICO aspires to create a new economy, empowering Indonesians and enabling businesses across sectors to advance Indonesia's digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Key Responsibilities:

• Support the daily operations of digital payment and digital goods business to ensure smooth service delivery.

• Assist in managing and maintaining relationships with existing business partners by handling day-to-day communications, follow-ups, and operational requests.

• Monitor partner transaction performance, operational KPIs, and service quality, and provide regular reports and insights.

• Coordinate with internal teams (Product, Technology, Operations, Finance, and Legal) to resolve partner issues and ensure timely execution of business initiatives.

• Support partner onboarding, product launches, and operational readiness.

• Help identify new business opportunities by conducting market research and assisting potential partners in prospecting.

• Assist in preparing business proposals, presentations, and partnership materials for meetings and discussions.

• Investigate operational issues, coordinate resolutions, and ensure timely follow-up with internal stakeholders and partners.

• Maintain accurate documentation of partner activities, agreements, meeting minutes, and action plans.

• Support business performance analysis and recommend process improvements to enhance partner satisfaction and operational efficiency.

Requirements

• Final-year student or fresh graduate with a bachelor's degree in business, Management, Marketing, Information Systems, Finance, or a related field.

• Strong interest in Account Management, Partnership, Business Development, or the Digital Payment industry.

• Good communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Detail-oriented with good organizational and time management skills.

• Able to work collaboratively in a fast-paced environment.

• Proficient in Microsoft Office or Google Workspace, particularly Excel and PowerPoint.

• Willing to learn and adapt to new challenges.