Account Manager (Telco)

About Us

INDICO is Telkomsel Group’s digital company, focused on developing and scaling digital platforms beyond core connectivity.

As part of Telkomsel Group, INDICO enables collaboration to support end-to-end digital use cases, ranging from customer engagement and transactions to loyalty, commerce, and data intelligence.

Through its platforms, INDICO transforms group capabilities into scalable and repeatable solutions that support Telkomsel’s digital growth and unlock new business opportunities across the ecosystem.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Job Description

• Develop and execute sales plans, promotional programs, and marketing initiatives to drive revenue growth in the telecommunications and digital services industry.

• Manage sales activities, customer acquisition, customer retention, and complaint/claim resolution.

• Identify and manage new customer prospects, including order handling and fulfillment processes.

• Build and maintain strong relationships with customers, business partners, and relevant stakeholders.

• Manage marketing operations, promotional programs, and events to support telecommunication/digital product adoption.

• Monitor sales performance, customer retention, and transaction trends to identify opportunities for business growth.

• Collaborate with internal teams and external partners to ensure smooth delivery of telecommunication and digital services.

• Propose pricing limits for Telco products, based on market conditions, competitor pricing, and profitability review.

• Propose partnership agreements (NDA, BAK, PKS) to make sure the scope of work, business scheme, roles, timeline, and commercial terms are agreed by all parties and meet legal and compliance requirements.

• Translate partner needs into a business proposal and into business requirements for the backend team.

Requirements

• Bachelor's degree in Business, Marketing, Management, Communications, Telecommunications, or related fields.

• 3-5 years of experience in Sales, Business Development, Account Management, or Commercial roles, preferably within the telecommunications, digital services, technology, or ICT industry.

• Experience handling B2B/B2C customers, corporate clients, or business partners is preferred.

• Understanding telecommunication products/services, digital products, or technology solutions is a strong advantage.

• Strong skills in customer relationship management, negotiation, communication, after-sales including retention programs.

• Strong commercial mindset with the ability to identify customer needs and business opportunities.

• Experience managing customer retention and complaint/claim resolution.

• Able to analyze sales performance and customer data using Microsoft Excel/Google Sheets.

• Experience working with Telco operators, digital platforms, technology vendors, or telecom-related products/services is a plus.