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Customer Support Specialist
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Location
In office (Tunis)
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 8, 2026. inDrive scores A on the Alion truth index.
Overview
Company
Impact
Profile match
InDrive is a global mobility and urban services platform best known for its ride-hailing app, which operates on a unique peer-to-peer pricing model. Founded in Siberia in 2012 and now headquartered in the United States, the platform allows passengers and drivers to negotiate and agree upon fares directly rather than relying on automated algorithms. Beyond ride-sharing, the company has expanded its offerings across dozens of countries to include intercity transportation, freight delivery, courier services, and local task assistance.
Backed by General Catalyst, The Startup Journal, Hala Capital
To be added
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both English and French languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
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