Supportive Housing Coordinator

Supportive Housing Coordinator – Full Time- 6-month contract

Kitchener, Ontario- 140 Weber St.

Salary: $47,736.00 -$56,814.00

Closing Date for Applications:  November 23, 2026

Position Description:  Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to tenants. This program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.     

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.    

About Us:   Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All.   We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,300 tenants to meet their needs of health, wellness, and belonging.   To learn more, go to: indwell.ca/our-model  

Hours of Work:  6 month contract, full time 40 hours per week, 8 hours a day. Schedule based on the support needs of individuals in the program, including evenings, weekends and public holidays. As the program operates 7 days a week, being on-call for 1 week every 4-6 weeks is required to support the tenants and each other on the team. The on-call rotation consists of carrying a work cell phone 24/7 for that one week, responding to urgent matters.    

WHAT YOU WILL BE DOING:    

 Direct Support to Tenants      

Skilled in building therapeutic relationships with tenants with a recovery-oriented, trauma-informed approach, promoting hope and trust

Coordinate, lead and/or participate in case conferences with outside supports

Comfort and familiarity with a harm reduction approach

Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools

Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery

Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management

Strong familiarity with local resources

Confident in utilizing crisis management and intervention skills

Respond to resident complaints/concerns with care, compassion, and efficiency

Reinforcing residents’ life skills, including spiritual, social, and coping skills

Assist with intake and orientation of new residents

Develop and facilitate relevant group programming

Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records

Leadership       

Consistently show initiative and engage in creative problem solving.

Experience leading and/or guiding internal teams to accomplish shared goals.

Ability to take the lead on internal program development and projects.

Established relationships with community partners within the local social service sector

Reinforce a positive workplace culture and tone through your skilled verbal and written communication.

Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.

Play a coordinating role on the team around duties such as apartment checks and pest management.

Comfort and familiarity with landlord responsibilities such as pest management, rent collection, rent deposits, and Landlord and Tenant Board processes.    

Support, Direction, and Commitment to Interdisciplinary Team     

Work as part of an interdisciplinary team to provide direct and indirect support to residents, encouraging housing stability. These supports may include: medication administration, apartment checks, oversight of pest management protocols, community events, meal delivery, and other supports as necessary

Support unit vacancies and turnover

Collaborate with Volunteer Coordinator to integrate program volunteers into housing support activities. Complete volunteer logs as required

Assist in the orientation and support of staff, students and volunteers

Keep apprised of new research and developments relevant to your role, through workshops, journals, websites, and literature. Transfer knowledge back to the team and residents in the most effective manner available

Follow applicable regulations, policies and procedures

Work collaboratively with Facilities, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units   

Health, Welfare and Safety Practices   

Use appropriate procedures and follow-up documentation when responding to emergency situations

Ensure your own health & safety, that of tenants and co-workers by adhering to health & safety standards

Complete required safety checks and inspections as assigned

Attend and participate in all required training to maintain and develop new skills   

WHAT YOU WILL BRING:     

Post Secondary education in related field or equivalent

Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs

Recent Police Vulnerable Sector Check (PVSC) with the information therein acceptable by Indwell to meet the operational requirements of the program- at one’s own cost

Current First Aid & CPR Certification from an approved provider that meets Ontario provincial standards or willingness to register for the training within 30 days of employment-reimbursement by Indwell

A warm, sensitive, and caring approach

Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness 

Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative 

A valid “G” class driver’s license with own vehicle   

We want you to thrive:     

Vacation: 6 days paid with 4 HEAL days (sick and personal appointments) per year

Employee Assistance Program (EAP)- primary care and professional consulting services

New Staff Orientation Days

Professional and Personal Development- annual Leadership Conference (themed with speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), Applied Suicide Intervention (ASIST), First Aid & CPR, Medication Administration, Therapeutic Relationships and Trauma Informed Care.

Social Events: Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.  Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.