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Application Production Support Engineer (Senior)

Inetum • IT Consulting & Digital Transformation • Managed IT Services (MSP) • On-call duty • SQL • 2 days ago

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Salary

≈ $30k – $68k per year (Estimated)

Location

Hybrid (Lisbon, Portugal)

Seniority

Principal · 6+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 23, 2026. Inetum scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Inetum

Inetum is a European digital services company founded in France in 1970 as Gfi Informatique and renamed in 2021 after its acquisition by the private equity firm Bain Capital. It provides consulting, application development, infrastructure and managed services to clients across roughly twenty countries, with particular strength in France, Spain, Portugal and Belgium and a large nearshore delivery base in Morocco and Eastern Europe. Alongside services the group publishes its own software for public administration, human resources and finance, which gives it recurring licence revenue that pure services competitors lack.

inetum.com • HQ: Saint-Ouen-sur-Seine, France • Managed IT Services (MSP) • Systems Integrators • IT Consulting & Digital Transformation • 5000+ employees • Est. 1970

Tech stack of Inetum

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

We are looking for an experienced Application Production Support Engineer to join a leading company in the banking sector. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications, providing both technical and functional support across production environments.

You will work closely with Development, Infrastructure, Security, and Business teams, supporting incident resolution, releases, monitoring, automation initiatives, and continuous service improvement in a fast-paced and collaborative environment.

Key Responsibilities

Provide technical and functional support for business-critical applications.
Manage incidents, service requests, problems, and changes following ITIL best practices.
Monitor application and infrastructure health, ensuring high availability and performance.
Perform root cause analysis and implement preventive measures.
Support application releases, deployments, migrations, and environment management activities.
Collaborate with development and infrastructure teams to improve system reliability and operational efficiency.
Maintain operational documentation, procedures, and knowledge repositories.
Participate in on-call support activities when required.

6+ years of experience in Application Production Support, Application Management, IT Operations, or a similar role.
Strong understanding of production environments and mission-critical application support.
Experience managing application releases, production incidents, monitoring, and operational processes.
Proven expertise in ITOps, infrastructure operations, and production support best practices.
Experience working within Agile, DevOps, and ITIL environments.
ITIL Certification is considered an advantage.

Technical Requirements

Databases

SQL Server
Oracle
PostgreSQL
Sybase

Operating Systems

Windows Server
Linux (RHEL)
UNIX / AIX

Monitoring, Automation & DevOps

Dynatrace
Jenkins
Ansible
AutoSys
CI/CD
DevOps / SecDevOps

File Transfer

CFT
MQ
FTaaS
FTP / SFTP
PeSIT

Infrastructure & Security

Cloud Platforms (IaaS, PaaS, SaaS)
Terraform
Load Balancers
Firewalls
Active Directory
LDAP
TLS / SSL
SSH
PGP / GPG

Service Management

ServiceNow
Jira
ITSM Tools
Agile Methodologies

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