Application Support (Senior)

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

• Ensure the stability, availability, and performance of production applications.
• Monitor, troubleshoot, and resolve incidents, problems, and performance issues.
• Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.
• Manage deployments, releases, and change requests following ITIL and DevOps best practices.
• Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.
• Implement and enhance monitoring and observability capabilities across production environments.
• Maintain technical documentation and promote knowledge sharing within global support teams.
• Participate in on-call rotations supporting business-critical applications.

• 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.
• Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.
• Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
• Experience with API Gateway solutions (Axway, Apigee).
• Strong knowledge of RHEL Linux.
• Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.
• Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.
• Experience with Ansible and/or Terraform for automation and infrastructure management.
• Working knowledge of SQL Server and PostgreSQL.
• Experience working with ITIL, Agile, and DevOps methodologies.
• Portuguese (Fluent)
• English (Professional working proficiency)

• Availability to travel within Portugal when required;
• Availability for occasional international travel;
• Experience in multicultural and international environments is considered a plus.