ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell)

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

As an ERP & Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F&O, and later the Triskell platform.

Key Responsibilities

ERP Support & Management (D365 F&O)

• Provide Level 1, 2, and 3 support for the ERP system
• Act as the Level 3 technical expert for complex incidents
• Diagnose, analyze, and resolve critical issues
• Perform both functional and technical analysis
• Escalate issues to vendors or partners when necessary

Application Maintenance & Administration

• Ensure the stability and reliability of the ERP system
• Participate in patch management and system upgrades
• Maintain application configurations and settings
• Contribute to continuous improvement of support processes and service quality

Analysis & Continuous Improvement

• Perform root cause analysis (RCA) for recurring incidents
• Propose functional and technical improvements
• Enhance documentation and operational procedures
• Support optimization of business processes

Triskell Support & Administration

(Following training and knowledge transfer)

• Provide application support for Triskell
• Manage basic platform configuration
• Assist business users
• Contribute to the continuous improvement of the tool

Stakeholder Interaction

Solutions Team

Work closely with ERP Product Managers and Project Managers

Business Teams

Provide support to end users

Interact with Portfolio Management and Finance teams

• 3-5 years of experience in ERP support or administration, preferably with Microsoft Dynamics 365 Finance & Operations
• Experience working in environments with business-critical applications
• Proven experience delivering Level 1, Level 2, and Level 3 application support

Technical Skills

• Troubleshooting and resolution of complex system issues - Level 4
• Strong operational discipline - Level 4
• Experience with APIs and system integrations - Level 2

Functional Skills

• Strong analytical and problem-solving abilities - Level 4
• Good understanding of business processes and their translation into system solutions - Level 3
• Curiosity and willingness to learn - Level 3
• Strong communication and interpersonal skills - Level 3

Languages

• English: C1 (Advanced)
• French: Nice to have (A1-B2)