Field Support Technician

Inetum • Portuguese • 2 months ago
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Salary
$15k – $17k per year
Location
In office (Lisbon)
Seniority
Senior · 2+ years exp
Employment
Full-Time
Overview
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Inetum

Inetum is a European digital services company founded in France in 1970 as Gfi Informatique and renamed in 2021 after its acquisition by the private equity firm Bain Capital. It provides consulting, application development, infrastructure and managed services to clients across roughly twenty countries, with particular strength in France, Spain, Portugal and Belgium and a large nearshore delivery base in Morocco and Eastern Europe. Alongside services the group publishes its own software for public administration, human resources and finance, which gives it recurring licence revenue that pure services competitors lack.
inetum.com • HQ: Saint-Ouen-sur-Seine, France • Professional Services • Government • Custom Software Development • Software • IT Outsourcing • Cybersecurity • Cloud Computing • IT Consulting • Information Technology • 5000+ employees • Est. 1970

Inetum is a European leader supporting organizations as they navigate continuous technological change.

With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society.

Guided by European values, we empower local businesses to create positive impact and unlock society’s full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.

Responsible for on-site and remote IT support, focusing on end-user devices, workplace setup, and Microsoft 365 environments.

Main Responsibilities

  • Provide 1st and 2nd line support (on-site and remote)
  • Install and configure workstations and devices
  • Troubleshoot hardware, software, and network issues
  • Administer Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Manage users in Active Directory / Entra ID
  • Manage devices via Intune and Autopilot
  • Support onboarding and offboarding
  • Handle equipment and ticket management
  • 2+ years of experience in IT support / field support
  • Knowledge of Windows 10/11
  • Experience with Microsoft 365, AD, and Intune
  • Networking basics (DNS, DHCP, VPN)
  • Driving license
  • Strong problem-solving and autonomy
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