Support Operations Specialist

Description

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale.

We are looking for an experienced and talented team player with excellent problem-solving capabilities and excellent communication skills to join our growing Global Support Operations Team. Our team designs and implements support operations processes and manages support projects such as customer installs, ad-hoc requests, and spare parts inventory.

Responsibilities

• Plan, monitor, and control project delivery while working with internal and external interfaces and communicating directly with our customers.
• Generate reports and analyze data to optimize operational cost and efficiency.
• Work with multiple collaborators across the company and worldwide.
• Optimize support process workflows to ensure successful, on-time execution.
• Reports to the Support Operations Manager.

Requirements

• B.Sc./B.A. in Industrial Engineering, Information Systems, Economics, Business Management, or related fields.
• At least 2 years of relevant work experience in customer success or operations roles.
• Previous experience working in a global organization is an advantage.
• Excellent communication skills (Verbally & in writing)with excellent English, both verbal & written.
• Customer satisfaction orientation.
• Strong analytical skills.
• Methodological & process-oriented.
• Excellent interpersonal skills and collaborative spirit.
• Superb project management experience and multitasking skills.

Preferred Skills:

• Technical orientation: basic understanding of hardware parts and structure.
• Customer success or account management experience is an advantage.
• Expertise with Information systems such as: JIRA, BI Tools (DOMO).
• Proficiency in a foreign language - an advantage.

Base salary range: $78.5K - $90.2K

About Infinidat

Infinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an extensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only didInfinidat win over 40 awards in 2025, but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!