Technical Customer Success Manager

About INFINNI

INFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators.

We're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry.

The Role

We’re looking for an experienced Technical Customer Success Manager to join our team and own a portfolio of agency accounts.

You’ll build and manage long-term customer relationships, driving retention, adoption, and expansion while also identifying and closing new commercial opportunities. You’ll represent INFINNI at global industry events, build relationships with new prospects, and generate pipeline through in-person networking.

This role combines Customer Success, commercial ownership, and consultative discovery. You’ll need enough technical understanding to discuss API, dashboard, integration, and AI use cases with customers and prospects, working with Product and Engineering when deeper technical expertise is needed.

This role involves approximately 40% international travel.

You’ll be responsible for:

Customer & Account Management:

• Own a portfolio of agency accounts and build strong relationships with key stakeholders.
• Drive retention, adoption, and expansion across your accounts.
• Identify and close upsell and renewal opportunities.
• Understand customer goals and challenges and act as a trusted advisor.

Events & New Business:

• Represent INFINNI at global industry events and conferences.
• Build relationships with agency owners and decision-makers and generate new business opportunities.
• Run consultative discovery with prospects, understand their needs, and identify where INFINNI can add value.
• Confidently handle objections and commercial conversations.

Product & Technical Discovery:

• Understand API, dashboard, integration, and AI capabilities at a use-case level.
• Identify customer and prospect needs and translate them into clear use cases.
• Work with Product and Engineering on solution alignment where deeper technical expertise is required.
• Share customer feedback and market insights internally.

Ideally, you’ll have:

• 5+ years of experience in a senior Customer Success, Account Management, or commercial role.
• Proven experience owning a customer portfolio and closing commercial opportunities.
• A strong track record of upselling and driving account growth.
• Excellent discovery, objection-handling, negotiation, and relationship-building skills.
• Comfortable discussing technical/API-adjacent products. You don’t need to code.
• Commercially sharp, proactive, and comfortable working independently.
• Willing and able to travel approximately 40% of the year.
• Fluent in English. Spanish would be an advantage.

Nice to have:

• Experience in the creator economy, agency, or SaaS/API space.
• Familiarity with the OnlyFans / creator-agency ecosystem.
• Experience with AI or generative AI tools.
• Russian, German, French, or another additional language.

What’s in it for you

• Competitive Salary: Attractive compensation package based on experience and skills. If you are moving to Spain for the first time, you may also benefit from the Beckham Law tax regime.
• International Exposure: Travel to global industry events and build relationships across different markets.
• Professional Growth: Opportunities to grow your career in a fast-moving technology company.
• Real Ownership: Take ownership of strategic customer relationships and commercial growth.
• Collaborative Team: Work with experienced teams across Customer Success, Product, Engineering, and Sales.
• Inclusive Culture: Join a global team building the infrastructure for the creator economy.