Voice GTM Director

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology - we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

The Voice GTM Director is a regional growth and commercial enablement role focused on accelerating Voice revenue in North America through strategic execution, sales partnership, and market expertise.

You will drive Voice growth across North America by translating global strategy into focused regional execution. In this role, you will partner closely with sales, product, operations, and customer-facing teams to accelerate strategic opportunities, expand Voice adoption, and improve regional revenue and profitability.

You will act as a commercial and market expert for Infobip Voice, helping shape go-to-market priorities through customer insight, market knowledge, and strong cross-functional collaboration.

What you'll do

Regional Growth & Execution

• Build and execute regional Voice growth plans for North America.
• Identify whitespace opportunities across enterprise customers, digital platforms, and key verticals.
• Identify ideal customer portfolio and map feature gaps comparing to market.
• Drive Voice adoption through clear commercial action and market focus.
• Drive initiatives that improve revenue, profitability, and regional traction.

Sales Support & Customer Engagement

• Partner with regional sales teams to drive strategic opportunities and improve win rates.
• Provide commercial guidance and customer-facing support throughout the sales cycle.
• Help accelerate deal velocity through strong Voice positioning and enablement.
• Lead commercial and solution conversations around key Voice use cases such as number masking, SIP trunking, inbound and outbound routing, and Voice messaging.

Voice Expertise & Market Insight

• Act as the regional point of coordination for Voice growth priorities, aligning sales, product, operations, and leadership around market opportunities and execution plans.
• Serve as the regional Voice subject matter expert, advising sales teams and customers on coverage, pricing and regulation to improve solution fit, commercial outcomes, and customer experience.
• Maintain strong knowledge of North America Voice market dynamics and customer needs.
• Capture market feedback and structured insights to help shape regional GTM strategy and product direction.
• Drive best practices that improve Voice performance, onboarding, and delivery experience.

Collaboration

• Work closely with Product Management, Global GTM, and regional leadership.
• Drive pipeline movement and monetization efforts.
• Partner cross-functionally to translate strategy into executable regional plans.
• Contribute to operational improvements that strengthen customer experience and commercial outcomes.

What Makes You a Strong Fit

• You bring a strong commercial background in sales, GTM, business development, product commercialization, or solutions roles.
• You bring experience in Voice, telecom, CPaaS, or related communications products.
• You are customer-facing, confident in conversations, and strong at presenting and influencing.
• You understand how to turn strategy into execution and commercial results.
• You are analytical and proactive, with the ability to work cross-functionally and turn market insight into executable commercial action.
• You have experience in North America markets.
• You are open to travel within the U.S. as needed.

Nice to have qualifications

• Experience with deliverability, routing, or pricing models.
• Knowledge of CLI rules, emergency routing, or other Voice compliance topics.
• Experience with WebRTC, Voice bots, OTT Voice, or AI-driven quality improvements.
• Background in enterprise sales, solutions sales, or channel/partner GTM.

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Additional Information

Salary Range: $140,000-$180,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible to receive an annual bonus, based on both individual and company performance.

Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.