Amazon connect Engineer

Infosys • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • Python • 1 day ago
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Salary
≈ $23k – $50k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Aug 13, 2026. Infosys scores B on the Alion truth index.

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Infosys

Infosys Limited is an Indian multinational information technology company providing business consulting, information technology, and outsourcing services. Founded in 1981 by N. R. Narayana Murthy and six engineers in Pune, India, the company is headquartered in Bengaluru and stands as one of India's largest IT services companies.
infosys.com • HQ: Bengaluru, India • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Est. 1981

We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS. The candidate will be responsible for developing scalable, customer-centric voice and chat workflows using Amazon Connect, AWS services, and integration frameworks.

Responsibilities

Design and implement IVR (Interactive Voice Response) and Chat Contact Flows using Amazon Connect

  • Configure and manage queues, routing profiles, hours of operation, and security profiles
  • Develop and optimize call flow logic to enhance customer experience and reduce call handling time
  • Implement advanced features such as callback functionality, dynamic routing, and escalation paths

Amazon Lex & Conversational AI

  • Design and configure Amazon Lex Bots for voice and chatbot interactions
  • Integrate Lex bots with Amazon Connect for automated call handling and self-service use cases

AWS Integration & Backend Development

  • Develop serverless integrations using:

o AWS Lambda (business logic & orchestration)

o DynamoDB (data persistence)

o S3 (data storage and retrieval)

  • Implement API-based integrations using API Gateway for external system connectivity
  • Enable dynamic routing and personalization using customer data and backend systems

Technical requirements

3-6 years of experience in Amazon Connect development and AWS ecosystem

  • Strong hands-on experience in:

o Amazon Connect (mandatory)

o Contact flow and IVR design

o Queue and routing configuration

Technical Skills

  • AWS Services:

o Amazon Connect

o AWS Lambda

o DynamoDB

o S3

o API Gateway

o IAM

  • Conversational AI: Amazon Lex
  • Integration: REST APIs, CTI integrations with CRM tools
  • Scripting/Programming: Basic knowledge of Python (preferred)

Nice-to-Have Skills

  • Experience with CloudFormation or Terraform
  • Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
  • Exposure to CloudFront, Cognito is an added advantage

Preferred skills

Technology->OpenSystem->Python - OpenSystem,Technology->Infrastructure-Contact Center->IVR Concepts

Education

Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

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