Amazon connect Engineer

Infosys • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Bachelor's Degree • Python • 11 days ago
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Location
In office (Bengaluru)

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 1, 2026. Infosys scores A on the Alion truth index.

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Infosys

Infosys Limited is an Indian multinational information technology company providing business consulting, information technology, and outsourcing services. Founded in 1981 by N. R. Narayana Murthy and six engineers in Pune, India, the company is headquartered in Bengaluru and stands as one of India's largest IT services companies.
infosys.com • HQ: Bengaluru, India • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1981
Tech stack of Infosys

We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS. The candidate will be responsible for developing scalable, customer-centric voice and chat workflows using Amazon Connect, AWS services, and integration frameworks.

Responsibilities

Implement API-based integrations using API Gateway for external system connectivity

· Enable dynamic routing and personalization using customer data and backend systems

Technical requirements

Queue and routing configuration

Technical Skills

· AWS Services:

o Amazon Connect

o AWS Lambda

o DynamoDB

o S3

o API Gateway

o IAM

· Conversational AI: Amazon Lex

· Integration: REST APIs, CTI integrations with CRM tools

· Scripting/Programming: Basic knowledge of Python (preferred)

Nice-to-Have Skills

· Experience with CloudFormation or Terraform

· Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements

· Exposure to CloudFront, Cognito is an added advantage

Preferred skills

Technology->OpenSystem->Python - OpenSystem->Python,Technology->Communication->IVR/CCT

Education

Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

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