IT Services Delivery Manager GCC
Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 2, 2026. Infosys scores A on the Alion truth index.
Responsibilities
IT Infrastructure & Operations Management
- Oversee daily IT operations, infrastructure reliability, and system availability across on-prem and cloud environments.
- Manage enterprise network infrastructure including LAN, WAN, SD-WAN, routers, switches, and firewalls.
- Ensure high availability and performance of servers, virtualization platforms, and Azure cloud services.
- Establish proactive monitoring, alerting, and capacity management frameworks.
Cyber Security & Risk Management
- Lead cybersecurity operations covering threat detection, incident response, vulnerability management, and remediation.
- Implement and govern Zero Trust security architecture and endpoint protection controls.
- Oversee security technologies including Firewalls (Checkpoint / Palo Alto), Zscaler, AV/EDR solutions.
- Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks.
Identity & Access Management (IAM)
- Own and manage IAM capabilities including Active Directory, RBAC, MFA, and Privileged Access Management.
- Ensure least-privilege access, user lifecycle management, and audit readiness.
IT Security Compliance & Governance
- Ensure compliance with IT security policies, regulatory requirements, and internal standards.
- Support internal and external audits, security assessments, and remediation tracking.
- Maintain documentation for security controls, policies, and governance processes.
Disaster Recovery & Business Continuity
- Own Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies for GCC IT operations.
- Define and test RTO/RPO objectives, backup strategies, and failover mechanisms.
- Conduct periodic DR drills and resilience testing.
Automation & Operational Excellence
- Drive automation frameworks for infrastructure provisioning, monitoring, patching, and incident resolution.
- Use analytics and operational data to optimize efficiency, reliability, and risk reduction.
IT Service Management (ITSM)
- Govern IT services using ITIL-based practices including Incident, Problem, Change, Request, and Asset Management.
- Ensure SLA adherence and high levels of customer satisfaction.
Leadership, Stakeholder & Vendor Management
- Lead and mentor infrastructure and cybersecurity teams.
- Partner with business stakeholders, GCC leadership, and Truist IT and Security teams.
- Manage strategic IT and security vendors and service providers.
Technical & Professional Skills
- Networking: Switches, Routers, SD-WAN
- Security: Firewalls (Checkpoint / Palo Alto), Zscaler, Zero Trust, SOC integration
- Identity: Active Directory, IAM, MFA, Privileged Access
- Systems: Windows Domain, SCCM, Intune, AV/EDR
- Cloud & Virtualization: Azure, VM platforms
Preferred skills
Technology->IDAM->Identity Management,Technology->Infrastructure Security->Infrastructure Security,Technology->Infrastructure Security->IT Service Management,Technology->Security Operations->SOC Operations
Education
Master Of Engineering,Master Of Science,Master Of Technology,MCA,PGDM,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology,BCA