ServiceNow Developer

Infotel UK is looking for an experienced ServiceNow Developer to support a greenfield ServiceNow implementation. The successful candidate will be responsible for developing, configuring and customising the platform, working closely with technical stakeholders and business teams to deliver a scalable, reliable and user-friendly solution.

We are looking for a hands-on developer with at least two years of practical ServiceNow experience, particularly with recent platform releases (Xanadu and later). The ideal candidate will have strong JavaScript development skills, experience with Service Portal customisation and familiarity with ServiceNow Mobile, CMDB and LDAP integration.

Responsibilities:

• Develop, configure and customise ServiceNow applications and functionality as part of a greenfield implementation.
• Build and maintain server-side and client-side functionality using JavaScript.
• Develop and customise Service Portal components, widgets and user interfaces using AngularJS, JavaScript, HTML and CSS.
• Support the configuration and customisation of ServiceNow Mobile applications, including mobile user experiences and branding.
• Configure and maintain the Configuration Management Database (CMDB), including CI classes, relationships and data quality.
• Support LDAP integration, including user and group synchronisation, authentication-related configuration and troubleshooting.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies and other ServiceNow components.
• Configure workflows and automation using Flow Designer and standard platform capabilities.
• Work with technical and business stakeholders to translate requirements into effective ServiceNow solutions.
• Support testing, debugging, deployment and ongoing improvements across the implementation.
• Follow ServiceNow development best practices, prioritising maintainability, security and out-of-the-box functionality wherever appropriate.

Requirements

• Minimum two years of hands-on development experience on the ServiceNow platform.
• Practical experience with recent ServiceNow releases, ideally Xanadu or later.
• Strong proficiency in JavaScript for ServiceNow application development.
• Experience with AngularJS for Service Portal development and customisation.
• Familiarity with ServiceNow Mobile configuration, customisation and branding.
• Working knowledge of ServiceNow CMDB, including configuration items, relationships and data management.
• Experience configuring or supporting LDAP integrations.
• Good understanding of ServiceNow scripting, workflows, forms and platform configuration.
• Experience working with REST APIs and third-party integrations.
• Ability to troubleshoot technical issues and independently deliver development tasks.
• Good communication skills and the ability to work collaboratively with technical and non-technical stakeholders.

Desirable

• Previous involvement in a greenfield ServiceNow implementation.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
• Experience with Integration Hub, MID Servers or the Identification and Reconciliation Engine (IRE).
• Knowledge of ITSM processes and ITIL principles.
• Experience with Automated Test Framework (ATF), update sets and application deployment practices.
• Familiarity with ServiceNow UI Builder and modern workspace development.