Global Go To Market Program Manager

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

The launch pillar is responsible for defining clear, measurable launch goals and strategies, and developing detailed, comprehensive launch plans that outline every necessary step. This includes ensuring readiness across all organizational functions-sales, marketing, product, and customer support-so that each team is prepared for a successful product launch.

A key aspect of the launch is tracking and communicating progress across all stakeholders, ensuring alignment and addressing any emerging challenges. Additionally, the launch pillar involves building and leading a cross-functional team to drive market success, ensuring that products not only launch smoothly but also gain traction in the market. Training programs are designed and delivered to empower sales channels, equipping them to focus on articulating the product's value rather than just its features, which helps drive long-term customer engagement.

Works closely with: Sales, GTM Customer Lead, Marketing, GTM Strategy, Product Management, Technology

Essential Responsibilities:

The main duties and responsibility of this role are to provide solutions and support to clients for all product solutions we are providing, which include but are not limited to the following:

Go-to-Market Execution

• Manage all elements of the global product launch process including value proposition articulation, development and execution of go-to-market plans and internal organizational readiness
• Work with operational stakeholders to drive detail plans as appropriate.
• Create and maintain detailed project timelines for new product launches and customer introductions from concept to sales-readiness, ensuring milestones are met, including inputs, timelines and key deliverables from cross-functional stakeholders, managing multiple launches at the same time
• Work closely with product development, marketing, support, sales, GTM customer lead and supply chain teams to establish and adjust timelines, ensuring alignment with overall business objectives.
• Work with stakeholders to develop sales training and any additional materials and information necessary to aid the sales teams in effectively selling new products to prospective and existing customers
• Coordinate and facilitate weekly cross-functional meetings, providing project updates and guiding teams through next steps.
• Oversee all aspects of product launch, from pre-launch marketing efforts to post-launch support.
• Monitor and proactively with product managers to identify development risks, suggesting appropriate action plans to mitigate potential delays.
• Contribute to a collaborative, accountable, and continuous improvement culture within the GTM team

Competency/Skill Requirements

• Proven experience in complex portfolio, program, and project implementations.
• Strong grasp of B2B sales and commercial processes.
• Ability to navigate ambiguous environments and collaborate for common outcomes.
• Experience leading diverse, cross-functional, global teams.
• Superior communication skills with ability to engage both technical and non-technical
• stakeholders.
• Adaptable, analytical, and solution-oriented with a keen attention to detail.

Behavioural skills

• Autonomous, proactive, and self-driven with strong organizational skills.
• Analytical problem-solving abilities.
• Demonstrated leadership with a flair for innovation.
• Effective collaboration across varied cultures and geographies.
• Agile and decisive with a client-centric approach.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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