Service Engineer

Position Summary

The Air Treatment Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of air treatment equipment-including compressed air dryers, filtration systems, purification units, and monitoring/testing devices-at customer sites across Japan. This role ensures equipment reliability, optimal performance, and high customer satisfaction while supporting the broader sales and service organization.

Key Responsibilities

A. Installation & Commissioning

• Install and commission air treatment systems (filters, dryers, purification units) according to manufacturer procedures and safety standards.
• Conduct start-up testing, calibration, and system verification.
• Provide on-site training to customers on equipment operation and maintenance.

B. Preventive & Corrective Maintenance

• Perform scheduled preventive maintenance, including filter replacements, system cleaning, leak checks, and performance inspections.
• Diagnose system issues and perform corrective repairs with minimal downtime.
• Document all maintenance activities and service findings in service reports.

C. Testing & Diagnostics

• Conduct air quality testing (e.g., particle counts, oil content, dew point, ISO/JIS compliance checks).
• Operate and maintain test instruments and data loggers.
• Provide accurate test results and technical recommendations to customers and internal teams.

D. Technical Support & Customer Service

• Respond to customer inquiries and provide on-site/remote troubleshooting guidance.
• Work closely with sales teams to support technical evaluations, equipment audits, and upgrade proposals.
• Maintain a high level of professionalism and customer service standards.

E. Parts, Tools & Documentation Management

• Ensure proper handling of spare parts, tools, and service inventory.
• Maintain accurate service records, test results, field reports, and CRM updates.
• Follow all safety, compliance, and quality protocols.

F. Continuous Improvement & Collaboration

• Provide feedback to engineering and product management regarding product performance, failure trends, and customer needs.
• Participate in training programs to stay updated on new technologies, tools, and procedures.
• Support internal projects, field trials, and product demonstrations as needed.

Qualifications Required

• Technical diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or related engineering fields.
• 2+ years of service experience in industrial equipment, compressed air, HVAC, filtration, or similar fields.
• Ability to read technical drawings, wiring diagrams, and service manuals.
• Strong troubleshooting, mechanical, and electrical diagnostic skills.
• Native-level Japanese; basic English preferred for manuals, training, and internal communication.
• Valid driver’s license and willingness to travel frequently within Japan.

Key Competencies

• Strong technical and analytical skills
• Customer-focused mindset
• Problem-solving and root-cause analysis
• Safety-first attitude
• Clear communication and interpersonal skills
• Ability to work independently and manage field schedules
• Attention to detail and quality