Customer Success Associate, Professional Services
Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Sep 29, 2026. Ingram Micro scores B on the Alion truth index.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely.
Role Summary: Ingram Micro Canada is looking for an early-career Professional Services Associate to help grow our Lifecycle Management Services business. You will connect with reseller partners, uncover customer needs and develop opportunities across cybersecurity, networking, hybrid IT, cloud, AI and other professional services. This role offers hands-on exposure to AI at an early stage in its adoption across the technology channel. You will learn how to apply Ingram Micro’s AI tools and Xvantage™ (platform) to identify partner opportunities, tailor outreach and make informed business development decisions.
Responsibilities:
- Reach out to reseller partners and introduce Ingram Micro’s professional services capabilities.
- Ask questions to understand customer challenges and qualify opportunities for assessments, cybersecurity, cloud and AI projects, migrations, networking services and training.
- Work with sales and technical specialists to develop relevant solutions and move qualified opportunities forward.
- Use AI tools, Xvantage™ (platform) and CRM data to identify prospects, personalize outreach and manage follow-up.
- Build your knowledge of AI solutions and learn how to discuss potential use cases with partners.
- Track activity and maintain an accurate pipeline of professional services opportunities.
What you bring to the role:
- Typically requires a bachelor's degree or an equivalent combination of education and experience.
- 0-2 years of experience in sales, business development or customer service. Recent graduates are welcome.
- Confidence starting conversations and the discipline to follow through.
- Curiosity about technology and a strong interest in learning and applying AI.
- Clear communication, organization and a willingness to learn from feedback.
- You do not need to be a technical expert on day one. We are looking for someone who is proactive, eager to learn and excited to build a career in technology services.
- *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
The typical base pay range for this role across Canada is $58,000 -64,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.
At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!
Equal Opportunity Statement
As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal-opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to [email protected]. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.
Ingram Micro’s Commitment to ESG (Environment, Social & Governance)
Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here - Ingram Micro ESG.