Customer Training Coordinator

A Customer Training Coordinator is a pivotal role focused on enhancing customer experience through comprehensive training programs. The position involves designing, developing, and delivering training sessions that equip customers with the knowledge and skills needed to effectively utilize products or services. This role ensures that training materials are current, engaging, and tailored to meet diverse learning needs. Additionally, the Customer Training Coordinator collaborates with various departments to gather insights and feedback, ensuring continuous improvement of the training programs and fostering strong customer relationships.

• Develop and maintain comprehensive training schedules and calendars.
•  Coordinate with internal departments to gather and curate training materials.
•  Communicate with customers to schedule, confirm, and manage training sessions.
• Prepare and distribute training resources including manuals, guides, and slides.
• Conduct both online and in-person training sessions on product usage and best practices.
• Customize training content to meet specific customer requirements and use cases.
• Monitor training effectiveness through feedback and assessment tools.
• Provide post-training support and follow-up for additional customer inquiries.
• Track and report on training participation, customer satisfaction, and competency metrics.
• Collaborate with product development to stay informed of new features and updates.
• Update training documentation to reflect product changes and enhancements.
• Assist in the creation of e-learning modules and other digital training formats.
• Troubleshoot and resolve technical issues during training sessions.
• Collect and analyze customer feedback to enhance training programs.
• Manage and maintain training equipment and facilities.
• Provide suggestions for improving the overall customer training experience.
• Attend team meetings to review and discuss training program progress and updates.

• Bachelor's degree in Education, Communications, Business, or related field.
• Minimum of 2 years’ experience in training coordination or a related role.
•  Proven ability to develop and deliver training materials and programs.
• Experience with e-learning platforms and tools.
•  Strong verbal and written communication skills.
•  Excellent organizational and time management abilities.
• Proficiency in using Microsoft Office Suite and other presentation software.
• Ability to customize and adapt training content to different audience needs.
•  Strong customer service orientation and interpersonal skills.
• Ability to analyze feedback and data to continuously improve training programs.
• Technical aptitude to troubleshoot and resolve issues during training sessions.
• Familiarity with product development processes and software updates.
•  Detail-oriented with the ability to manage multiple tasks simultaneously.
•  Ability to work independently as well as collaboratively within a team.
• Willingness to travel as needed for in-person training sessions.
•  Comfortable conducting both online and in-person training sessions.
•  Knowledge of adult learning principles and instructional design methods.
•  Capability to maintain training equipment and ensure operational readiness.

Interested candidate should send their cv's to [email protected]