Sales Support Coordinator

The Sales Support Coordinator plays a crucial role in boosting the efficiency of the sales team by handling a range of administrative and support tasks. This position involves coordinating sales activities, managing customer inquiries, and maintaining detailed records of sales data and client interactions. Additionally, the Sales Support Coordinator provides critical support in the preparation of sales presentations, proposals, and reports, ensuring the sales team has everything it needs to succeed. Strong organizational and communication skills are essential as the coordinator serves as a key liaison between the sales department and other functional areas within the company.

• Process and manage sales orders with accurate data entry and timely fulfillment.
• Communicate with customers to provide support, answer inquiries, and resolve issues.
• Coordinate with the sales team to prepare and update sales reports, dashboards, and forecasts.
• Assist in preparing sales presentations, proposals, and contracts.
• Monitor and track inventory levels, collaborating with warehouse and logistics teams.
• Maintain and update customer records in the CRM system.
• Generate and analyze sales data to identify trends and improvement opportunities.
• Schedule and coordinate meetings, calls, and appointments for the sales team.
• Assist in the planning and organization of sales events, trade shows, and promotional activities.
• Support the sales team with administrative tasks such as expense reports, travel arrangements, and calendar management.
• Handle customer complaints and process returns or exchanges.
• Collaborate with the marketing team on promotional campaigns and product launches.
• Verify and process invoices, ensuring compliance with company policies.
• Conduct market research to support sales strategy and identify potential new customers.
• Manage communication and follow-up with leads provided by marketing campaigns.
• Prepare and distribute sales materials, brochures, and product information to customers and prospects.

• Bachelor’s degree in Business, Marketing, or related field preferred.
• 2+ years of experience in sales support, customer service, or a related role.
• Proficiency with CRM systems, such as Salesforce or HubSpot.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and high level of accuracy in data entry.
• Ability to prioritize and manage multiple tasks simultaneously.
• Familiarity with inventory management and logistics coordination.
• Experience in preparing reports, presentations, and sales documents.
• Strong problem-solving skills and ability to handle customer complaints effectively.
• Knowledge of market research techniques and data analysis.
• Ability to work under pressure and meet deadlines.
• Understanding of sales processes and customer relationship management.
• Flexibility to assist with occasional travel or event support, if required.

Interested candidates are invited to submit their CV to: [email protected]