Customer Success Engineer - Wireless

About Inorsa

At Inorsa, we’re not just building technology - we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before.

Headquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game.

As we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you.

About the Role

Inorsa is looking for a Wireless Solutions Architect to drive the adoption and implementation of our cutting-edge AI and automation products in the telecom industry. In this role, you will serve as a trusted technical advisor to our customers, leveraging your expertise in wireless customer workflows to design and deploy impactful solutions.

You will work alongside a team of hands-on engineers and specialists to build and showcase Inorsa’s capabilities, but you must also be highly technical-understanding how AI and automation can streamline telecom workflows and drive efficiency.

Bridging real-world use cases with our technology will be key to driving adoption across the telecom markets. With your insights, Inorsa will continue shaping the future of product development while staying at the forefront of innovation in the industry.

What You’ll Do

• Serve as the primary technical advisor for multiple clients, guiding them through the adoption of Inorsa’s AI-powered telecom solutions.
• Lead customers on a transformational journey, helping them integrate Inorsa into their workflows to streamline engineering and increase efficiency.
• Define and execute technical strategies tailored to each account, ensuring alignment with customer goals and industry best practices.
• Build a network of technical champions within client organizations to drive broader adoption of Inorsa’s solutions.
• Serve as a subject matter expert in wireless for the Inorsa engineering team, providing guidance on best practices, industry trends, and product development.
• Provide structured mentorship to team members, fostering a culture of technical excellence and knowledge sharing.

What We’re Looking For

• Proven experience in a technical, client-facing role within the wireless telecom industry.
• Extensive expertise in wireless telecom drafting using CAD software.
• Strong knowledge of wireless telecom equipment, as well as operator and tower infrastructure workflows.
• Strong analytical skills, with the ability to organize, analyze, and communicate complex information clearly and effectively.
• The ability to form strong working relationships with executives and champions within customer organizations.
• Exceptional communication skills, both verbal and written, with the ability to translate customer needs into actionable feedback for the Inorsa product and engineering teams
• A passion for market disruption and a desire to build something transformative.

Nice to Have

• Background in computer science or experience with cloud-based technologies and APIs.
• Experience in software onboarding or customer account management.

Key Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance & Disability Coverage
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Commuter Benefits
• Unlimited Vacation Days
• Paid Sick Leave & Parental Leave