Client Services Laboratory - Call Center

Inova Central Lab is looking for a dedicated Client Services Laboratory Representative Call Center. This role is PRN and shifts and days of the week may vary, but must commit to two weekends a month.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Inova PRN Benefits and Perks:

• State-of-the-art medical and training facilities
• Retirement benefits with match from day one
• Free Parking for all employees
• Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more

Client Services Laboratory Representative Call CenterJob Responsibilities:

• The Client Services Laboratory Call Center Representative provides quality customer service and technical phone support.
• Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
• Provides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients.
• Coordinates and dispatches courier services as needed.
• Ensures stat specimens are delivered to the lab timely.
• Coordinates and dispatches courier services as needed.
• Participates in professional growth opportunities to enhance personal, team and department development.
• Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School diploma or GED equivalent

• Experience: 1 year of related experience