Key Account Manager

Experienced Key Account Manager responsible for managing and expanding key customer accounts across Oil & Gas, Electrical & Instrumentation (E&I), Engineering, EPC and Industrial sectors. The role focuses on building long-term customer relationships, developing new business opportunities, promoting technical and engineering solutions, and achieving sales growth through effective account management and collaboration with internal teams.

Requirements

Responsibilities

Account Leadership

• Own assigned strategic accounts and act as the single point of contact for customers, contractors, EPCs, consultants, and end users.
• Build and sustain long-term relationships through regular site visits, technical meetings, and stakeholder presentations.
• Develop clear account plans with revenue targets, priority opportunities, and customer-specific engagement activities.

Sales & Opportunity Growth

• Identify new business within existing accounts and map upcoming projects, tenders, shutdowns, and maintenance needs.
• Promote our E&I products, engineering solutions, technical services, and industrial offerings to win commercial opportunities.
• Prepare and follow up on quotations, proposals, and tender submissions until contract award.
• Negotiate pricing and commercial terms with a focus on profitable, sustainable wins.

Coordination & Delivery

• Work closely with Engineering, Project, Procurement, and Operations to ensure customer requirements are translated into deliverable solutions.
• Keep CRM and reporting systems up to date with accurate pipelines, forecasts, and customer records.
• Support after-sales activities to maintain high customer satisfaction and help resolve technical or commercial issues.
• Monitor market trends and competitor activity to inform account strategy and product positioning.

Requirements

Qualifications & Experience

• Diploma or Degree in Engineering, Business, Marketing, Sales, or a related field.
• Minimum 3 years of relevant experience in Key Account Management, Business Development, Technical Sales, or Project Sales.
• Experience in one or more of these sectors: Oil & Gas, Electrical & Instrumentation (E&I), Engineering, EPC / EPCIC, Industrial automation, Manufacturing, Energy / Utilities, or industrial products and services.
• Existing relationships with Oil & Gas operators, EPC contractors, engineering companies, or industrial customers is an advantage.

Hard Skills & Knowledge

• Strong B2B sales and business development skills with a track record of meeting targets.
• Ability to understand technical products and engineering solutions and translate them into commercial proposals.
• Experience preparing quotations, tenders, commercial submissions, and sales forecasts using CRM or reporting tools.
• Good negotiation skills and practical knowledge of commercial and contractual terms in engineering projects.

Soft Skills & Qualities

• Excellent communication, presentation, and interpersonal skills when engaging both technical and commercial stakeholders.
• Commercially driven and focused on achieving measurable sales results.
• Proactive, confident, and able to build new customer relationships independently while collaborating with internal teams.
• Willing to travel for customer meetings, site visits, and business development activities.

Skills

Account Management, Business Development, Technical Sales, Tender Management, Customer Relationship Management, Negotiation, Project Sales, Electrical & Instrumentation (E&I), Oil & Gas, EPC