[Remote] Sr. Support Development Engineer (Remote)

Note: The job is a remote job and is open to candidates in USA. Inspira Financial is hiring a Senior Support Development Engineer to support, maintain, and improve business-critical React applications hosted in Microsoft Azure. The role combines production support and software development, including incident investigation, defect resolution, reliability improvements, and targeted application enhancements.

Responsibilities

• Provide advanced production support for React applications, APIs, background services, and integrations hosted in Azure
• Monitor application health and investigate alerts, errors, performance issues, and disruptions using Datadog, Azure tools, logs, and diagnostics
• Triage incidents, assess business impact, communicate status, restore service, and coordinate escalation across application, infrastructure, database, security, and vendor teams
• Analyze root causes and implement lasting fixes to prevent repeat incidents and improve stability
• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL, integrations, authentication, and network dependencies
• Develop, test, and deploy defect fixes, support utilities, automation, monitoring improvements, and small to medium application enhancements
• Write and optimize MongoDB and SQL queries to investigate data issues, validate behavior, and support safe, approved data corrections
• Maintain Datadog dashboards, monitors, alerts, log queries, traces, and service level indicators for actionable application visibility
• Support Azure deployments and operational activities using established source control, continuous integration, continuous delivery, and change management practices
• Participate in an on call rotation and provide scheduled after hours support for critical incidents, releases, and maintenance activities
• Maintain runbooks, support procedures, troubleshooting guides, known error records, system diagrams, and knowledge articles
• Review application changes for supportability, observability, security, performance, scalability, maintainability, and operational readiness
• Partner with product, development, quality, cloud, and business teams to prioritize defects, support requests, technical debt, and reliability improvements
• Other duties as assigned

Skills

• 5+ years in software engineering, application development, production support, site reliability, or a similar enterprise application role
• Experience supporting customer or business facing production applications using incident, problem, change, and release management practices
• Hands on troubleshooting across cloud application interfaces, services, databases, integrations, and infrastructure
• Strong analytical, debugging, and problem solving skills, including the ability to work effectively during high priority incidents
• Ability to explain technical issues, business impact, recovery status, root causes, and corrective actions to technical and nontechnical stakeholders
• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience
• Strong proficiency with React, JavaScript, TypeScript, HTML, CSS, and modern web application troubleshooting
• Azure application support experience with services such as App Service, Functions, API Management, Storage, Key Vault, Service Bus, Container Apps, or Kubernetes
• Working knowledge of server side development using C# and .NET, Node.js, Java, or a comparable language and framework
• Practical experience with REST APIs, JSON, authentication and authorization, integrations, and distributed application troubleshooting
• Experience querying and troubleshooting MongoDB and relational databases such as Microsoft SQL Server, Azure SQL, or PostgreSQL
• Experience with Datadog or equivalent tools for application performance, logs, infrastructure monitoring, dashboards, alerts, and distributed tracing
• Ability to isolate issues using browser diagnostics, logs, traces, metrics, database activity, and network behavior
• Experience with Git, automated testing, continuous integration and delivery pipelines, release management, and deployment troubleshooting
• Familiarity with Docker, infrastructure as code, scripting, and automation using tools such as PowerShell, Bash, Python, Bicep, or Terraform
• Understanding of secure coding, secrets management, identity, vulnerability remediation, performance tuning, resilience, and high availability
• Strong written and verbal communication, attention to detail, ownership, prioritization, and teamwork skills
• Experience supporting secure, high performance, fault tolerant, and highly available customer facing applications
• Experience with service management and work tracking tools such as ServiceNow, Jira, or Azure DevOps is preferred

Benefits

• Remote work

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