Supervisor, Quality Operations (Onsite - Acton, MA)

Job Summary

This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory standards. The position oversees daily team activities, performance metrics, training, scheduling, and employee development, while also supporting inspections, quality documentation reviews, nonconformance investigations, equipment troubleshooting, and continuous improvement initiatives. Working closely with Quality Engineers, the individual helps maintain inspection and testing procedures, recommends process improvements, approves technician work, and drives compliance with quality systems. The ideal candidate has a bachelor's degree or equivalent experience, at least five years of combined quality and supervisory experience, strong leadership and communication skills, and experience in regulated environments such as medical devices, FDA 21 CFR 820, or ISO 13485. Knowledge of Lean Six Sigma, SPC, ASQ methodologies, data trending, and process controls is highly desirable.

Responsibilities:

Hires, manages, and mentors direct reports including daily interactions and performance reviews.

Provides leadership to team members, including but not limited to, training support on processes and

procedures.

Schedules work of direct reports to achieve business goals and objectives.

Establishes and tracks daily team metrics to ensure performance targets are achieved.

Performs complex tasks to ensure compliance with quality standards.

Works with Quality Engineers, and other team members, to ensure effective inspection and test procedures are implemented and maintained.

Works on the development of standards to meet quality specifications and recommends procedural

changes.

Collaborates with Quality Engineers with equipment troubleshooting and failure analysis.

Reviews applicable DHR documentation including inspection records, non-conformances, and deviations.

Manages, facilitates, and participates in continuous improvement projects.

Approves / signs-off work of Quality Technicians

Performs other duties as assigned.

Education and Experience:

Minimum Requirements:

Bachelors degree or equivalent experience

Combined 5 years of Quality Technician and/or supervisory experience

Preferred Skills and Competencies:

Education and/or experience in an engineering, technical or scientific discipline.

Prior experience working in a regulated industry such as Quality System Regulations 21CFR820 and/or ISO 13485.

Ability to handle team interpersonal conflicts and find an acceptable resolution.

Effective verbal communication and excellent technical writing skills.

Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision.

Experience creating and analyzing trend and pareto charts.

Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls.

Excels at generating and maintaining organized and accurate records.

Experience with Microsoft software.

Prior supervisory / team leadership experience.

Physical Requirements:

Sitting 30%, Standing 70%

Occasional handling (push/pull) and/or lifting up to 50lbs

Ability to operate inspection hand tools and instrumentation

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $73,800.00 - $110,700.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)