Human Resources Operations Partner

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Responsibilities

• Employee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts.
• Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.
• HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards.
• Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility.
• Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management.
• Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits.
• HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations.
• Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations.
• Employee Experience: Contribute to improving the employee experience and promote a positive work environment.
• Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision-making.
• Required Qualifications

Requirements

• Bachelor’s degree in Human Resources Management, Industrial Relations, or a related field.
• Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management.
• Ability to build and maintain strong relationships with employees and managers at all levels. Excellent verbal and written communication skills
• Strong proficiency with office tools (Word, Excel, PowerPoint, Teams, SharePoint) and experience with HR management systems, including HRIS platforms such as Workday and Dayforce (an asset).
• Rigorous, autonomous, creative, and able to work effectively as part of a team in a dynamic and demanding environment.
• Work in a highly operational environment requiring responsiveness and efficient priority management.
• The position requires occasional travel between stations

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities

• Comprehensive group insurance

• Group RRSP program

• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.