Tier II Network Application Support Tech

Overview

Intelligent Waves is seeking a Tier II Operations Technician to provide application support, network support, and Red Hat Linux systems administration for an emerging DoW and Intelligence Community communications system. Based at DISA Headquarters in Fort Meade, MD, with occasional travel to Mechanicsburg, PA, for training, this role works alongside contractor and government engineering professionals to manage applications, networks, and systems; troubleshoot complex architecture issues; and support a large community of customers. Responsibilities include investigating and resolving technical issues, performing software repairs, using diagnostic tools and testing methods, and escalating issues as needed. The ideal candidate brings strong problem-solving skills and a demonstrated record of supporting hundreds of users and large-scale network and communications systems in a 24/7 operational environment

Location: Fort Meade, MD

Travel: None

Schedule: 10-hour shift rotation is required - either Sunday to Wednesday, or Wednesday to Saturday

Clearance Requirement: DoD Top Secret Clearance w/TS-SCI eligibility

Compensation Range: $120,000-$127,000

Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.

ANYTIME. ANYWHERE. ANY DOMAIN.

Since 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions that support some of the nation's most complex and mission-critical objectives.

Adherence to all customer site protocols is mandatory for employees.

Responsibilities

System & Application Support

• Support a large-scale Full Motion Video (FMV) architecture, proactively identifying and resolving issues affecting the application portal, infrastructure, and network backbone.
• Diagnose system issues, perform fault isolation, and restore services within operational environments.
• Assist with large-scale system and architecture implementations and ongoing operational support.

Technical Troubleshooting

• Troubleshoot software, infrastructure, networking, and deployment issues directly within operational environments.
• Utilize network protocols and services to support LAN/WAN implementation, troubleshooting, and performance.
• Administer Linux-based systems and support environments utilizing Git, Docker, Kubernetes, and CI/CD pipelines.

Issue Management & Escalation

• Identify, document, track, and manage technical issues through resolution.
• Escalate complex or unresolved issues to Tier III support teams as necessary.
• Maintain accurate documentation of system issues, troubleshooting activities, risks, and resolutions.

Customer & Stakeholder Support

• Provide internal and external customers with responsive, concise, and accurate updates regarding service status, technical issues, risks, and resolution efforts.
• Communicate technical information clearly to both technical and non-technical stakeholders.

Technical Collaboration

• Work collaboratively within a technical team environment alongside software, network, and systems engineers.
• Coordinate troubleshooting and operational support activities across technical disciplines.

Additional Responsibilities

• Perform other duties as assigned.

Qualifications

• DoD Top Secret Clearance w/TS-SCI eligibility
• 3-10 years of experience and a bachelor’s or master’s degree.
• Demonstrated ability to independently diagnose and resolve complex technical issues in operational or customer-facing environments.
• Experience with web-based technologies, Linux/Unix operating systems, and database queue generation.
• Knowledge of WAN environments and supporting infrastructure, including routers, switches, and firewalls.
• Familiarity with PostgreSQL, REST APIs, Linux administration, and distributed systems.