Assistant Hotel Manager

Role Overview:

The Assistant Hotel Manager role focuses on enhancing operational efficiency and service quality across the hotel by providing the support and structure required for teams to excel and achieve departmental objectives. Excellence in this role requires an efficient, solutions-driven individual who thrives in a fast-paced and constantly evolving environment, with a strong passion for exceptional service and a high standard of operational delivery and people management.

Main Responsibilities:

• Ensure that world-class service is consistently delivered to all guests across the hotel, as reflected through online reputation metrics and direct guest feedback
• Collaborate with relevant teams to ensure that policies, processes, and standards impacting guest safety, security, and preferences are effectively implemented
• Monitor equipment usage and stock consumption to ensure efficiency and minimize waste
• Develop, implement, and monitor systems that capture and communicate guest preferences while safeguarding privacy
• Attend daily, weekly, and monthly meetings to remain informed of team and organizational developments
• Maintain detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide continuous guidance
• Create an environment that fosters positive employee engagement and commitment
• Provide timely feedback and conduct performance appraisals in accordance with required standards
• Enforce discipline, when necessary, in line with the Code of Conduct
• Coordinate with third-party suppliers to ensure excellent service delivery
• Prepare and propose the annual budget, working with finance and purchasing to maintain inventory and par stock levels
• Manage department rosters, attendance, and leave balances to control staffing costs
• Oversee Night Auditors and ensure adherence to required standards and procedures for accurate daily financials
• Conduct regular reconciliation of all floats to prevent discrepancies
• Deliver ongoing training on all SOPs and ensure team compliance with relevant procedures
• Identify and communicate opportunities for quality improvement and drive implementation

• Ability to operate effectively in a fast-paced and challenging environment
• Expertise in handling complaints
• Strong team leadership and management capabilities
• Superior communication and interpersonal skills
• Financial acumen
• High personal and professional integrity

• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry
• Diploma in Hospitality Management or Tourism beneficial
• Advanced computer skills, including MS Office, email, and internet
• Experience with Protel PMS advantageous
• Valid driver’s licence