Waiter/Waitress

An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality team. The role is responsible for delivering a refined dining experience, ensuring professional, warm, and discreet service in line with five-star standards. A passion for food, wine, and creating memorable guest experiences is essential.

Main Responsibilities:

• Greet guests warmly and professionally in accordance with service standards.
• Provide friendly, courteous, and professional service at all times.
• Understand the full sequence of service and anticipate guest needs.
• Maintain detailed knowledge of table allocations, dietary requirements, allergies, and special requests using the daily service sheet.
• Communicate all guest food requirements or allergies clearly to the kitchen team.
• Demonstrate complete knowledge of the food and wine menus to confidently assist and guide guests.
• Handle non-menu requests from guests, accommodating where possible.
• Recommend dishes, wines, and beverages, promoting menu items to enhance the dining experience.
• Address guest complaints and comments professionally, escalating when necessary.
• Stay updated on daily functions and special events to ensure readiness and seamless service.
• Clear, clean, and reset tables in accordance with quality standards.
• Assist with general cleaning tasks such as polishing cutlery, glassware, and cleaning service areas.
• Support stock-taking activities as needed.
• Restock fridges and bar areas following FIFO (First-In, First-Out) procedures.
• Assist with event set-ups, including picnics, braais, conferences, and other special functions.
• Accurately record transactions using the POS system (Easipos or similar).

• M0inimum of 2 years’ waitering experience in a high-end fine dining environment (hotel restaurant experience preferred).
• Strong knowledge of cocktails, wines, spirits, and general beverage service.
• Proficiency in POS systems (Easipos preferred).
• Confident in up-selling techniques.
• Excellent time management and attention to detail.
• Strong problem-solving skills and a guest-first mindset.
• Ability to perform well under pressure in a fast-paced environment.

• Matric Certificate
• Wine course certification (advantageous)
• A professional appearance and service-oriented demeanour