AppOps, Analyst

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant AppOps, Analyst role will report to the Leader, Interac Control Centre.

The AppOps Analyst (Application Operations Analyst) is responsible for ensuring the stability, availability, performance, and reliability of mission-critical applications and supporting infrastructure. This role provides end-to-end operational support across application, database, cloud, and platform environments, while driving incident resolution, service improvements, and operational excellence. The successful candidate will work closely with Development, Infrastructure, Network, and Business teams to support production systems, troubleshoot complex issues, and continuously improve service reliability through automation and process optimization.

What You Will Do:

• Provide operational support and maintenance for Java/JEE applications, APIs, microservices, containerized applications, and cloud-native platforms.
• Monitor application health, availability, performance, reliability, and operational alerts using monitoring and observability platforms such as Dynatrace, AppDynamics, Splunk, CloudWatch, and related tools.
• Troubleshoot and resolve production issues across application, middleware, Linux, database, container, cloud, and network layers using logs, traces, metrics, diagnostics, and monitoring data.
• Perform incident triage, impact assessments, root cause analysis, and problem investigation to restore services and prevent recurring issues.
• Support and maintain workloads across AWS, hybrid cloud, and on-premises environments, including services such as EC2, S3, Lambda, CloudWatch, and supporting networking components.
• Analyze and troubleshoot database-related issues using Oracle and DB2, including writing complex SQL queries, reports, joins, and supporting query tuning and performance optimization activities.
• Collaborate with cross-functional teams, including Development, Infrastructure, Network, and Business stakeholders, to resolve complex technical issues and support production deployments.
• Participate in production releases and Change Management activities, including planning, risk assessment, implementation, validation, and post-implementation reviews, ensuring compliance with ITIL incident, change, release, and problem management processes.
• Document incidents, troubleshooting activities, resolutions, and operational procedures in a clear and concise manner.
• Develop and maintain operational documentation, including playbooks, knowledge base articles, runbooks, and support processes.
• Assist in the maintenance, tuning, and administration of monitoring, alerting, and reporting platforms to improve operational visibility and service reliability.
• Manage chronic, repeat, and aging incidents through proactive investigation, communication, and escalation management.
• Drive continuous improvement through automation, self-healing capabilities, and operational efficiency initiatives that reduce manual effort and improve service stability.
• Support and participate in projects, platform enhancements, technology upgrades, and other operational initiatives as required.
• Perform other related duties as assigned.

What You Bring:

• University degree in Computer Science, Information Technology, Engineering, or an equivalent combination of education and experience.
• Minimum 2 years of experience in application support, production operations, site reliability engineering, or software development, preferably within Java-based environments.
• Strong knowledge of Java/JEE applications, REST APIs, Linux operating systems, SQL, and relational databases such as Oracle and DB2.
• Hands-on experience with SQL development, database troubleshooting, performance analysis, query tuning, and optimization.
• Experience with application performance monitoring and observability tools such as Dynatrace, AppDynamics, Splunk, CloudWatch, or comparable platforms.
• Working knowledge of AWS cloud services, including compute, storage, networking, monitoring, and security services.
• Understanding of containerization technologies, cloud-native architectures, APIs, microservices, and networking fundamentals.
• Familiarity with CI/CD pipelines, automated deployment processes, and release management practices.
• Experience with scripting languages such as Bash, Python, or PowerShell for troubleshooting, task automation, and operational efficiency.
• Strong understanding of ITIL Incident, Problem, Change, and Release Management processes.
• Experience supporting production releases, change implementations, incident response activities, and post-deployment validations.
• Strong analytical, troubleshooting, root cause analysis, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to effectively document technical procedures, incidents, and resolutions.
• Demonstrated ability to collaborate with technical and business stakeholders in a fast-paced operational environment.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Preferred Qualifications

• Experience supporting high-availability, high-volume, or mission-critical systems.
• Experience with automation, scripting, and operational efficiency initiatives.
• Exposure to Site Reliability Engineering (SRE) practices and operational automation tools.
• Experience working within hybrid cloud and enterprise production environments.

Additional Requirements

• Must be willing to work in 24x7 rotating shifts, on-call, including holidays & weekends.
• Must be eligible to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $65,000-$85,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future - Help us unlock digital prosperity for all Canadians.

• Innovative Thinking - Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture - Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community - Work in an ecosystem where we lift each other up and rise together.

• Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.