Security Operations, Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Security Operations, Specialist will join an established, dedicated team providing ongoing managed systems, operations and SLA support to a client within the financial services industry. Within the primary scope of responsibility for this role, you will also participate and engage on service related impacting troubleshooting and investigation sessions to resolve and mitigate any issues and incidents affecting delivery of service of function of business. Furthermore, you will be participating in the investigation, development and delivery of new strategic security initiatives, that will achieve the needs of the client.

What You Will Do:

Service Operations, Monitoring, and System Health

• Providing ongoing support for managed services and infrastructure to meet contractual SLAs.
• Ensuring operational integrity, performance, and resource availability.
• Reviewing system and application reports such as replication status, data integrity, infrastructure health, and utilization metrics.
• Verifying continuous operations using monitoring tools, alerts, and established procedures.

• Participating in team scrums and operational work sessions.

Incident Intake, Triage, Response, and Recovery

• Intake, triage, and investigation of incidents, issues, and problems from systems or client groups.
• Responding to alert events within required timeframes (e.g., 15-minute incident response).
• Leveraging operational tools to gather diagnostic information quickly and accurately.
• Escalating to next-level support or management when needed and ensuring broad awareness.
• Supporting incident resolution, recovery efforts, and post-incident analysis.
• Providing timely, professional updates to customer management during incidents.
• Participating in on-call pager rotation as first point of contact.

Change Management, Documentation, and Process Governance

• Preparing Change Request Advisories and maintaining accurate records of all changes.
• Ensuring support requests, incident tickets, and tasks are created, updated, and closed in a timely manner.
• Following internal and customer processes while adhering to security best practices.
• Creating and maintaining accurate documentation that contributes to organizational knowledge and intellectual property.
• Documenting incidents, support engagements, and pager events using IT service management tools.

Collaboration, Communication, and Client Engagement

• Collaborating with internal teams and client groups on support tasks and approved requests.
• Ensuring clear, timely communication with stakeholders during incidents and operational activities.
• Supporting engagements that fulfill contractual obligations and operational expectations.
• Working with peers to ensure smooth handoffs, shared understanding, and coordinated response.

Operational Reliability, Continuous Improvement, and Support Readiness

• Ensuring infrastructure and applications remain reliable, available, and secure.
• Identifying issues proactively through monitoring, alerts, and system health checks.
• Supporting continuous improvement of operational processes, tools, and procedures.
• Providing flexible off-hours support to maintain operational readiness and team coverage.

What You Bring:

• 2-4 Years Experience and INTERMEDIATE Proficiency with Windows Server, Linux (Redhat Preferred), VMWare ESXi
• 2-4 Years Experience and INTERMEDIATE Proficiency with Enterprise level tools: monitoring/alerting, SIEM, incident/problem/ticket management, content management, knowledge repository/wiki
• 2-4 Years Experience and strong with scripting languages and automation: Linux shell, Python, Powershell, schedulers
• 2-4 Years Experience and strong understanding of TCP/IP, LDAP/AD, SQL, Networking
• Bachelor’s degree or diploma in Computer Science, Computer studies, Cyber Security or related field experience.
• Proven experience performing incident investigations and forensics and have a strong technical background in networking and infrastructure.
• Excellent interpersonal skills in customer facing environments and interacting with the client on support related issues.
• Able to qualify for Canadian security clearance.
• Highly motivated and results oriented.
• Possess the ability to handle high pressure situations with key stakeholders.
• Possess the ability to take on multiple tasks concurrently and independently with minimal support or supervision.
• Strong service management and service delivery orientation.
• Excellent presentation skills and an ability to present complex information in a manner suitable for technical and non-technical audiences.
• Strong problem solving and solution skills; time management skills; organizational skills; and attention to detail.
• Strong interest in information security.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering:

The hiring range for this position is $80,000 - $90,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future - Help us unlock digital prosperity for all Canadians.

• Innovative Thinking - Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture - Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community - Work in an ecosystem where we lift each other up and rise together.

• Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.