Analyst II, Systems Operations

Intercontinental Exchange · Stock Exchanges & Market Infrastructure · On-call duty · Bachelor's Degree · Python · 5 days ago
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Salary
≈ $52k – $120k per year (Estimated)
Location
In office (Melbourne)
Seniority
Middle

Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Oct 23, 2026. Intercontinental Exchange scores B on the Alion truth index.

Overview
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Profile match

Intercontinental Exchange

Headquartered in Atlanta, Georgia, Intercontinental Exchange is a multinational corporation that operates global financial markets and premier exchanges, including the New York Stock Exchange. The company delivers essential market infrastructure, clearing houses, and comprehensive data services across major asset classes such as equities, energy, and fixed income. Through its advanced digital networks and workflow technologies, it provides institutional clients and global financial institutions with critical risk management and trading execution tools.
ice.com · HQ: Atlanta, United States · Financial Services · Stock Exchanges & Market Infrastructure · 1001-5000 employees · Est. 2000
Tech stack of Intercontinental Exchange

Job Purpose

The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work.

Responsibilities

  • Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
  • Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
  • Oversee production environment by adhering to the Incident Management and Change Management policies (e.g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.
  • Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
  • Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
  • Mentor and train junior analysts in troubleshooting and Exchange administration tasks.

Knowledge and Experience

  • Bachelor's degree or equivalent systems/application support experience.
  • Intermediate level experience with Linux Operating System.
  • Understanding of TCP/IP, UDP, and Multicast protocols.
  • Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
  • Effective communication skills with both technical and business resources.
  • Strong logical thinking, critical thinking, and analytical problem-solving skills.
  • Demonstrated reliability, flexibility, and attention to detail.

Preferred Knowledge and Experience

  • Experience in the financial and investment industries/technologies.
  • Understanding of programming/scripting (Python, BASH, etc..) languages.
  • Familiarity with FIX Protocol.
  • Experience with enterprise monitoring tools.
  • Experience working in cloud or cluster-based/virtualized environments.
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