Client Support Specialist II - Market Data Services

Intercontinental Exchange · Stock Exchanges & Market Infrastructure · Bachelor's Degree · 6 days ago

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Salary

≈ $47k – $103k per year (Estimated)

Location

In office (Atlanta, 9am - 6pm)

Seniority

Middle · 3+ years exp

Visa

H-1B filings in 12 months: 148 · green card filings: 34

Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Sep 30, 2026. Intercontinental Exchange scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Intercontinental Exchange

Headquartered in Atlanta, Georgia, Intercontinental Exchange is a multinational corporation that operates global financial markets and premier exchanges, including the New York Stock Exchange. The company delivers essential market infrastructure, clearing houses, and comprehensive data services across major asset classes such as equities, energy, and fixed income. Through its advanced digital networks and workflow technologies, it provides institutional clients and global financial institutions with critical risk management and trading execution tools.

ice.com · HQ: Atlanta, United States · Financial Services · Stock Exchanges & Market Infrastructure · 1001-5000 employees · Est. 2000

Tech stack of Intercontinental Exchange

Work Hours: 9:00 am to 6:00 pm Eastern time

Job Purpose

ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.

Responsibilities

Provide exceptional overall client experience to clients using time-sensitive, mission critical applications
Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support
Thoroughly diagnose technical problems and communicate solutions to customers
Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests
Gain a deep understanding of ICE Data Services market data products, architecture, and customer base.
Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues
Identify trends to address with the client or internally to improve client experience and workflow
Strong aptitude to troubleshoot and solve problems
Strong customer facing communication skills (written and verbal)
Ability to multitask and pay attention to details

Knowledge and Experience

Bachelor’s degree
3+ years of experience in a client facing role is desirable although a strong candidate with lesser experience will be considered
Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional
Strong customer facing communication skills
Strong aptitude to troubleshoot and solve problems
Understanding of networks and a thorough understanding of core computing concepts (CPU’s, memory, I/O, etc.)
Knowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10) is desirable
Exposure to front office trading/market data environments, ideally in a client/business facing role is desirable
Knowledge of financial markets and associated terminology is beneficial

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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