Lead ServiceNow Developer

Intercontinental Exchange, Inc. (ICE) offers the opportunity to work with advanced technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will multitask in a dynamic, team-based environment and show strong problem-solving, sound decision-making, and a high standard of professionalism.

This role is part of a team of software developers who build and maintain global corporate tools that support teams across the organization. The lead developer is a senior member of the team who sets direction for tools and development and mentors other team members.

Responsibilities

• Build, maintain, and support applications on global software platforms (ServiceNow) and other corporate systems, tools, and scripts
• Work with internal groups to translate business and functional requirements into technical solutions that automate existing processes and deliver new applications
• Communicate with internal customers in non-technical terms, confirm requirements, and propose solutions
• Manage projects from requirements gathering through development, QA, user acceptance testing, and production deployment, following ICE software development lifecycle guidelines and change management processes
• Design new solutions with limited direction, and set challenging but achievable goals for functionality, scalability, performance, quality, and simplicity
• Evaluate emerging technologies and recommend improvements that reduce cost and time to market
• Take part in meetings and organize work or training sessions for new software introduced into the ICE technology environment
• Document changes and author documentation on software development standards and practices
• Mentor junior members of the team
• Strengthens the team through knowledge sharing and by applying best practices in daily work
• Takes initiative to keep learning, and stays current with technology trends and developments
• Builds an understanding of ICE's strategy and the business side of the tools the team supports

Knowledge and Experience

• BS degree, preferably in Computer Science, Engineering, or a related discipline
• 5+ years of experience developing software and managing large software projects in ServiceNow
• Deep knowledge of JavaScript, web design, server-side programming, data structures, HTML, CSS, and Ajax methodology
• Experience with web services and web APIs: SOAP, REST, XML, JSON
• Familiarity with web application architecture (HTTP, client/server, HTML, JavaScript)
• Experience with SQL and database technologies (SQL Server, MySQL, Oracle)
• Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects
• Minimal travel: 2-3 weeks per year

Desirable

• Experience with Python or NodeJS
• Familiarity with PowerShell, Linux, Bash, and SSH
• Financial industry expertise
• MS degree, preferably in Computer Science, Engineering, or a related discipline