Manager, Product Development

Job Purpose

At Intercontinental Exchange (ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We're looking for motivated, result-oriented people to join our team.

As a Product Manager, you will serve as the primary facilitator for managing requirements for medium to large scale Exchange Product/ Software Development projects. You will lead and coordinate the creation of requirement documentation and use cases from a wide variety of stakeholders and work with the Development, Quality Assurance and Operations teams to see that the requirements are implemented accurately, tested successfully and match stakeholder needs.

Responsibilities

• Gather internal and external enhancement or new functionality requests from a diverse group of stakeholders including Technical Account Managers, Customers, Sales, Marketing, Operations, Accounting and Compliance
• Help prioritize requirements along with Business, Sales, Operations, and Dev Executives
• Be the primary facilitator responsible for analyzing, documenting and managing software requirements for medium to large scale Exchange Product Development projects
• Create quality requirements artifacts including functional specifications, use cases, activity diagrams, process flows, business rules and technical specifications
• Create GUI screen mockups and wireframes to depict desired User Interfaces
• Document and improve user guides, charting, reporting and product specification management
• Keep up to date on competitor offerings and technology advances
• Create test data in multiple test environments to aid the requirements analysis process
• Work with Development and Quality Assurance to review all requirements documentation, receive feedback and ensure all issues related to the requirements are resolved in a timely manner
• Enforce change control procedures to ensure that requirement changes are understood and the impact is appropriately assessed
• Assist Project Management with prioritization and tracking of requirements through completion
• Assist Quality Assurance with functional testing of requirements
• Assist stakeholders with User Acceptance Testing of requirements
• Train Operations and Sales/ Technical Account Managers on new features resulting from requirements
• Assist Operations and Production Support QA with troubleshooting and analysis of production issues

Knowledge and Experience

• Bachelor’s Degree in Business or Computer Science
• 7+ years’ experience in writing and managing requirements, and translating them into design/ architectural foundation
• 4+ years’ experience in using graphical UI wireframing tools such as Balsamiq, Sketch, Origami, etc.
• 4+ years of experience using iterative development methodologies such as RUP and/or Agile
• 4+ years of experience with relational databases and SQL
• Experience with trading (futures, options, auctions, etc.), clearing, finance, banking or related financial service industries is preferred
• Experience using AI to analyze stories or requirements (for ambiguity, gaps, generating mock-ups, etc.) and to generate customer notes or guides for functionality socialization is preferred
• Experience/ familiarity with APIs, particularly FIX/ FIXML protocol is preferred
• Must have Microsoft Office (Word, Excel, PowerPoint), Microsoft Visio/ process flow creation experience
• Must have strong analytical skills and excellent written as well as verbal communication skills
• Must demonstrate strong technical aptitude and understanding of how technologies impact delivery
• Must be detail-oriented, well-organized and self-motivated
• Must be able to collaborate with various teams, and work well in a fast-paced, sometimes stressful environment