1st Line Support (Legal Interact) Supervisor/junior

Interdot · 6 days ago

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Salary

$11k – $14k per year

Location

In office (Sandton)

Seniority

Junior · 3+ years exp

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 6, 2026.

Overview

Company

Impact

Profile match

Interdot

Interdot is a South African recruitment and staffing firm headquartered in Pretoria that provides executive search, technical recruitment, temporary employment services, response handling, background checks and outsourced payroll. Established in 2017, it operates from the Boardwalk Office Park in Faerie Glen and recruits for clients across sectors such as renewable energy, manufacturing, pharmaceuticals, hospitality, industrial sales and education throughout South Africa. Interdot fills roles such as sales representatives and regional sales managers, warehouse managers, regulatory affairs pharmacists, solar engineers, rope access technicians and SAP specialists.

interdot.co.za · HQ: Pretoria, South Africa · Payroll Services · Executive Search · Recruiting & Staffing · 11-50 employees · Est. 2017

To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer. To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.

Log Support Cases
Customer Communication
Call Reduction Initiatives
Version testing
Focus on Contacts in the Legal Interact product set
Solid written and verbal communication skills
Self-management skills
Ability to analyse and troubleshoot
An understanding of Legal Contracts
Receive and log a call on behalf of a client for support to be initiated
Understanding and confirmation of the problem reported
Ensuring that the case is assigned to the correct respondent

Matric is a must, tertiary qualification in the legal sector
At least 3 years of experience in the legal sector
Experience in Legal call centre or IT support
Working with deadlines
Delivering high-quality customer service
Must have prior experience in Contracts and the legal sector
Ability to understand and basic methodology around problem-to-resolution troubleshooting

Salary: R15 000 to R20 000

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