Customer Service Technician
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 27, 2026. Interior Logic Group scores A on the Alion truth index.
Looking to build your career and design your future? You have come to the right place.
Summary
The Customer Service Technician is responsible for providing excellent customer service through high-quality warranty repairs and product installations. This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians must demonstrate professionalism, technical skill, and strong communication while working in both occupied homes and new construction environments.
Essential Functions
Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials
Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements
Perform logistical tasks related to production installs, including material handling and coordination
Maintain inventory of parts, tools, and materials required for field operations
Travel to local customer locations to perform field service, repairs, and support
Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations
Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments
Confirm and document completed appointments accurately and promptly
Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities
Mentor and support less experienced technicians, as applicable
Perform other duties as assigned
Education & Experience
High school diploma or GED, or equivalent combination of education and experience
One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time
Valid driver’s license and vehicle insurance as required by state law
Ability to perform repairs and service work in occupied homes
Good verbal communication and organizational skills
Demonstrated ability to train, mentor, or support other technicians as experience level increases
Experience in one or more construction trades, which may include:
Flooring (tile, carpet, wood, or LVP)
Cabinets (repair, touch-up, adjustment)
Countertops (basic repair through advanced fabrication and replacement across multiple materials)
Skills & Competencies
Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops.
Excellent communication skills with customers and team members.
Strong organizational and time management abilities.
Demonstrated problem-solving and analytical skills to diagnose and resolve installation or repair issues.
Ability to follow safety standards and company policies consistently.
Commitment to quality, accountability, and customer satisfaction.
Proficiency in Microsoft Office Suite; SAP knowledge preferred.
Physical Requirements
Ability to stand, sit, walk, bend, and stoop for 8+ hours.
Minor lifting and carrying may be required.
Work Environment
Work performed at construction job sites and office locations.
Exposure to construction materials, paints, wood finishing products, and tools.
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.