Customer Service – International Voice Support Specialist

Technical

Support & Customer Service

*International

Voice Support Specialist*

LOCATION

Hyderabad | Work from office

EXPERIENCE

1-2 years

EMPLOYMENT

Full-time

SHIFT

Rotational | 24/7 support

JOINING

Immediate preferred

HIRING

Priority / Fast-track

Role Overview

We are seeking a customer-focused International Voice

Support Specialist to provide L1/L2 service desk and patient-support

assistance. You will support caregivers, providers, and patients with MyChart

access, account setup, password resets, profile activation, and general

troubleshooting across phone, email, in-basket, and ticketing channels.

Key Responsibilities

·Manage inbound calls, emails, in-basket

requests, and service desk tickets.

·Resolve account-access issues, password resets,

profile activation, and basic MyChart troubleshooting.

·Guide users through features and processes with

clear, step-by-step instructions.

·Record interactions, troubleshooting steps, and

outcomes accurately in the CRM/ticketing system.

·Escalate complex or unresolved issues to L2/L3

support or the appropriate team.

·Meet service-level agreements (SLAs), quality

standards, and customer-satisfaction targets.

Requirements

·1-2 years of customer support experience;

technical support or basic service desk experience is preferred.

·Excellent verbal and written communication

skills. Candidates must meet the required communication assessment standard

(4.5-5/5).

·Strong customer-service mindset, problem-solving

ability, and attention to detail.

·Confidence handling phone, email, and

ticketing/in-basket workflows.

·Basic familiarity with incident, service

request, and change-management processes is an advantage.

·Healthcare voice support, MyChart, Epic, or

EHR/EMR experience is preferred but not mandatory.

·Immediate joiners preferred; candidates with a

notice period of up to 5 days are strongly preferred.

Additional Advantage: ServiceNow / ServiceNow Plus

Basic knowledge of ServiceNow (certified or non-certified),

including incident and request handling, user management, workflow support, and

change-management processes. Administrative exposure is an added advantage.

Education

Graduate in any discipline. Candidates with healthcare or

customer-support experience will be preferred.

Why Join Us?

·Work with a collaborative, supportive healthcare

technology team.

·Build practical experience in healthcare IT and

patient-support operations.

·Explore learning opportunities, including

potential Epic certification exposure.

·Benefit from a fast-track recruitment process,

with interviews currently underway.