Operations Growth Associate

OPERATIONS GROWTH ASSOCIATE

At Team INTERVAL, the role of the Operations Growth Associate is pivotal in supporting the

operations department to identify and implement growth opportunities for the business. We are

seeking a self- driven and energetic individual who can proactively work in a competitive

environment to achieve and exceed business targets.

• Proactively contact prospects to generate student assessments from assigned

business leads.

• Schedule, coordinate, and conduct assessment sessions with students and parents to

evaluate academic levels, learning behaviors, and overall requirements, and guide

them in selecting the most suitable products or courses from the organization’s

portfolio.

• Analyze, interpret, and prepare assessment reports to derive actionable insights and

support admission conversions.

• Provide timely and accurate assistance to students and parents via phone, effectively

handle inquiries, address objections, and drive course enrollments while delivering a

high-quality customer experience.

• Ensure timely and accurate updating of CRM systems in accordance with defined

timelines and processes.

• Process and maintain student data to identify new business opportunities, including

referrals from existing clients.

• Prepare and submit daily operational and work reports in the prescribed format.
• Support the Department Manager in executing day-to-day operational activities

efficiently.

• Ensure effective coordination with training and evaluation teams by supplying

necessary inputs to support performance reviews and skill development initiatives.

• Accept and implement recommendations, suggestions, and learnings from training

programs and evaluations to continuously improve performance.

• Actively contribute ideas, suggestions, and participate in new initiatives to improve

operational efficiency and growth outcomes.

• Focus on achieving monthly targets across key performance areas, including

assessments conducted, revenue, and admission conversions.

Requirements

• Bachelor’s degree or equivalent qualification.
• Exceptional interpersonal communication skills to effectively interact with prospects,

students, parents, and colleagues.

• Strong convincing and negotiation skills to successfully convert leads into admissions.

Proficiency in Google Apps (Sheets, Docs, Slides) to organise and analyse data effectively.