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Location
In office (Guatemala City)

Confirmed on the employer's own hiring board on Oct 6, 2026. First seen by Alion on Sep 21, 2026. IntouchCX scores B on the Alion truth index.

Overview
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Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

We are changing the way people think about customer service, and we need your help! Are you someone who likes to make things happen? We are seeking a Facilities Manager to be the ultimate organizer, involved in both the strategic planning and day-today operations at our campuses. We’re looking for a multitasking mindset and a passion to meet the needs of both our team members and clients. 

As Facilities Manager, You Will…

Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling

Plan utilization of space and resources for new campus build-outs

Investigate options for new campuses and lines of business

Project manage contractors and campus buildouts

Prepare Request for Proposal documents for potential contractors

Compare costs for required equipment and services

Plan future developments in line with strategic business objectives

Ensure campuses meet health and safety requirements and legislative compliance

Ensure minimum disruption to business operations during construction

Ensure projects by staff and contractors have been completed

Respond to campus emergencies and urgent issues as they arise 

As Facilities Manager, You Have…

High School Diploma or equivalent required

The ability to thrive in a fast-paced, ever-changing work environment

The ability to follow organizational policies and procedures

Strong organization skills

The ability to handle a high volume of work

Strong communication skills and enjoy collaborating with a diverse group of people

The ability to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies) 

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