IntouchCX
intouchcx.com
Actively hiring
Professional Services
Artificial Intelligence
Business Process Outsourcing (BPO)
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How IntouchCX hires
Truth index
B 75/100
Ghost roles
0%
Stale roles
100%
Reposted roles
0%
IntouchCX scores B on the Alion truth index (A is best, E worst), measured over 62 open roles re-checked against its own hiring board: 0% look like ghost listings, 100% have gone stale and 0% are the same role posted again. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed
Overview
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.
News
How Can Insurance Back Office Outsourcing Speed Up Claims and Improve Customer Experience?
Claims and policy servicing depend on steady behind-the-scenes work. Documents need to reach the right files, records need accurate information, applications require preparation, and administrative requests need to move through established procedures. Whe
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Report
How Small Business Back Office Outsourcing Supports Growth
Back office outsourcing can help growing companies handle rising operational needs without adding internal headcount at the same pace. As order volumes and demands fluctuate, routine procedures can pull skilled employees away from revenue-generating prior
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Report
Every Voice Counts: How Mosaic Languages' Accent Harmonization Feature Bridges Global Markets
Outsourcing gives brands access to skilled talent across global markets, with the flexibility to scale support as business needs evolve. In voice support, that model links people who may be thousands of miles apart, bringing the reach of an international
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Report
AI Red Teaming Services: Defending Against Prompt Injection and Adversarial Attacks
AI red teaming services help organizations test how deployed systems respond to prompt injection attacks, adversarial inputs, safeguard bypass attempts, and misuse of connected tools or data. The right provider tests these risks within the organization's
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Report
Disconnected Data, Delayed Decisions: What It's Really Costing CX Operations
By Brendan Barnett, SVP Solutions - IntouchCX Most CX operations today are not short on data. It lives in the CRM, in survey results, in bot logs, in workforce tools, in quality dashboards. What's harder to get is a clear, connected picture of what that d
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Report
Cutting Fakes & Embracing Feels: Keeping Daters Safe'
Fake profiles and scams put users at risk, while inappropriate behavior makes genuine connections harder to build. For growing platforms, the pressure increases with every new sign-up, requiring oversight that can keep pace without losing the human judgme
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Report
Protecting Revenue Before It Becomes a Loss: How IntouchCX Built a Chargeback Investigation Program for a Global Mass-Market Retailer
A global mass-market retailer partnered with IntouchCX to strengthen its chargeback investigation strategy as refund abuse and payment disputes became an increasing threat to revenue. The challenge was finding a smarter way to investigate claims before lo
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Report
The Fundamentals of Revenue Cycle Management for Healthcare Organizations
Revenue Cycle Management (RCM) plays an important role in how reliably healthcare organizations turn patient care into collected revenue. With growing administrative demands and changing payer requirements, maintaining an effective earning cycle calls for
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Report
Closing the AI Readiness Gap: Why AI Investments Stall, and What the Prepared Organizations Do Differently
AI adoption is accelerating, but implementation alone does not guarantee business impact. AI enters an existing operating environment, and unclear processes or inconsistent knowledge can limit results before a model ever goes live. When teams automate wit
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Report
Protecting Marketplace Margins at Scale: How a Leading North American On-Demand Delivery Platform Built its Exclusive Fraud Prevention Program with IntouchCX
Fraud in marketplace businesses rarely comes from a single source. It can emerge from shopper activity, consumer behavior, identity verification, refunds, or payment abuse. At enterprise scale, even small gaps across these areas can quietly erode margins
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Tech stack
Technologies named in job postings at IntouchCX over the last 12 months, by layer, with the share of postings for each.
Technologies in use
61
Postings analysed
60
Stack modernity
89/100AI adopter
Languages
Python22%
SQL18%
C#13%
JavaScript10%
Frameworks & libraries
Angular2%
Cypress2%
NumPy2%
Pandas2%
Databases
BigQuery10%
Google BigQuery10%
PostgreSQL5%
Amazon Redshift5%
Cloud & platforms
Windows15%
Burp Suite10%
Looker10%
Power BI10%
AI & ML
Gemini2%
LLM2%
Midjourney2%
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Full IntouchCX tech stack
61 technologies · by team · pay by technology · changes · similar stacks
Growth
Hiring Momentum
34/100
Slowing
Open positions
184
0 opened / 0 closed in 30 days
Median time-to-fill
2 days
faster than 93% of the market
ATS activity
Every ~13 hours
10/02/2026
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Management
28% ▲
HR
27% ▲
Analytics
9%
Operations
8%
QA
6% ▲
Finance
5% ▲
Actively hiring for Management (+22 in 30 days)
Offices
Where the company hires and what each office is for
Cities
18
Hiring now
18
Countries
10
Busiest office
Winnipeg
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Headquarters
Builds here
Office with open vacancies
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Winnipeg
Canada
HQ
9 open roles 8 posted in 90 days 50-200 est. staff
hires for Management, HR, Leadership
Hyderabad
India
Support & operations
47 open roles 20 posted in 90 days 43% engineering 500-1000 est. staff
hires for HR, Analytics, Backend
Manila
Philippines
Corporate office
40 open roles 23 posted in 90 days 28% engineering 200-500 est. staff
hires for HR, Management, Analytics
Cairo
Egypt
Corporate office
Cairo, Egypt
18 open roles 10 posted in 90 days 22% engineering 200-500 est. staff
hires for HR, Management, Analytics
2nd Floor, Technology Park, MB4, Xceed, Maadi, Cairo, Egypt
Guatemala City
Guatemala
Corporate office
16 open roles 15 posted in 90 days 13% engineering 200-500 est. staff
hires for HR, Management, Operations
Bogotá
Colombia
Corporate office
12 open roles 10 posted in 90 days 25% engineering 50-200 est. staff
hires for HR, Analytics, Operations
Cebu City
Philippines
Support & operations
12 open roles 6 posted in 90 days 25% engineering 50-200 est. staff
hires for Management, QA, Security
Mabalacat
Philippines
Support & operations
10 open roles 5 posted in 90 days 40% engineering 50-200 est. staff
hires for Analytics, HR, Management
Tegucigalpa
Honduras
Support & operations
8 open roles 8 posted in 90 days 13% engineering 50-200 est. staff
hires for HR, Management, QA
Bengaluru
India
Support & operations
8 open roles 4 posted in 90 days 63% engineering 50-200 est. staff
hires for Data Science, DevOps, QA
Athens
Greece
Support & operations
5 open roles 5 posted in 90 days 50-200 est. staff
hires for HR, Management, Operations
Calgary
Canada
Support & operations
5 open roles 5 posted in 90 days 50-200 est. staff
hires for Management, HR
San Pedro Sula
Honduras
Support & operations
4 open roles 4 posted in 90 days 25% engineering 50-200 est. staff
hires for Management, QA, HR
Las Vegas
United States
Support & operations
3 open roles 3 posted in 90 days 10-50 est. staff
hires for Management, Leadership
Altamonte Springs
United States
Support & operations
3 open roles 3 posted in 90 days 10-50 est. staff
hires for Management, Leadership
Mesa
United States
2 open roles 2 posted in 90 days 10-50 est. staff
hires for Leadership, Management
Clearwater
United States
2 open roles 2 posted in 90 days 10-50 est. staff
hires for Leadership, Management
Kuala Lumpur
Malaysia
1 open roles 10-50 est. staff
hires for Legal
Jobs
≈ $11k – $27k per year (Estimated) • In office • 2+ years exp • Bachelor's Degree • Mabalacat
SQL
Google BigQuery
BigQuery
Analytics
Power BI
SSIS
Looker
Microsoft Excel
Management
Google Sheets
Apply
≈ $22k – $50k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Cebu City
Python
C#
CI/CD
Cybersecurity
Burp Suite
SQLmap
OWASP
Management
Agile
Apply
≈ $22k – $50k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Mabalacat
Python
C#
CI/CD
Cybersecurity
Burp Suite
SQLmap
OWASP
Management
Agile
Apply
≈ $21k – $48k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Manila
Python
C#
CI/CD
Cybersecurity
Burp Suite
SQLmap
OWASP
Management
Agile
Apply
≈ $74k – $168k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Cairo
Python
C#
CI/CD
Cybersecurity
Burp Suite
SQLmap
OWASP
Management
Agile
Apply
≈ $19k – $42k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Bengaluru
Python
C#
CI/CD
Cybersecurity
Burp Suite
SQLmap
OWASP
Management
Agile
Apply
≈ $18k – $39k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree • Hyderabad
Python
C#
CI/CD
Cybersecurity
Burp Suite
SQLmap
OWASP
Management
Agile
Apply
≈ $16k – $31k per year (Estimated) • In office • 4+ years exp • Hyderabad
Python
SQL
Google BigQuery
BigQuery
AI/ML
Unstructured.io
Vertex AI
Prompt Engineering
NLP
Machine Learning
Analytics
Tableau
Power BI
Looker
Apply
≈ $14k – $40k per year (Estimated) • In office • 2+ years exp • Bachelor's Degree • Manila
AI Agents
LLM
Management
Jira
Apply
≈ $19k – $38k per year (Estimated) • In office • 6+ years exp • Hyderabad
Python
PowerShell
MySQL
MongoDB
MS SQL
Azure SQL Database
DevOps
AWS
Apply
In office • 4+ years exp • Bachelor's Degree • Hyderabad
JavaScript
TypeScript
C#
Node JS
.NET
Node JS
Sequelize
Databases
MySQL
MS SQL
Frontend
React.js
DevOps
Git
Apply
≈ $6k – $18k per year (Estimated) • Hybrid • 1+ year exp • Hyderabad
Windows
Management
Jira
ITIL
Service Desk
Microsoft Office
Apply