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Salary
≈ $19k – $38k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Senior · 6+ years exp

Confirmed on the employer's own hiring board on Oct 4, 2026. First seen by Alion on May 13, 2026. IntouchCX scores A on the Alion truth index.

Overview
Company
Impact
Profile match
IntouchCX is a business process outsourcing company that runs customer experience, technical support, back office, trust and safety, content moderation and AI data services such as annotation and model evaluation for consumer brands, with roots in Winnipeg, Manitoba. Formerly known as 24-7 Intouch, it operates contact center campuses in Canada, the United States, the Philippines, India, Egypt, Colombia, Guatemala, Honduras, Greece and Malaysia and serves retail, travel, gaming, technology, utilities and fintech clients. Its job board lists team leads, operations managers, quality assurance and training staff, recruiters, real-time and reporting analysts, IT and compliance roles.

 

About the Job

 

We are seeking an experienced Senior Database Administrator (DBA) to manage and maintain our database systems, ensuring their performance, availability, and security. The ideal candidate will have advanced knowledge of Microsoft SQL Server (MSSQL), MySQL, and MongoDB, along with strong problem-solving skills and the ability to work in a fast-paced environment. 

 

As Senior Database Administrator, You Will…

Design, implement, and maintain database structures and schemas for MSSQL, MySQL, and MongoDB.

Write reusable, testable, and efficient stored procedures code.

Design and implementation of low-latency and high-availability stored procedures, functions, triggers & jobs.

Monitor and optimize database performance, including query tuning and index optimization.

Ensure database security by implementing user roles, permissions, and auditing practices.

Perform regular database backups, restores, and disaster recovery planning.

Collaborate with development teams to optimize database queries and support application performance.

Provide database support for production and development environments, troubleshooting issues as they arise.

Assist in data modeling, data migration, and integration tasks.

Maintain documentation related to database architecture, processes, and procedures.

Stay current with industry trends and best practices in database management.

Report generation is required.

 

As Senior Database Administrator, You Need…

A graduate with a minimum of 6  years experience as a DBA.

Strong understanding of database design principles and best practices.

Knowledge in developing dynamic-looking graphs/reports.

Knowledge of database backup and recovery techniques and policies.

Experience with database performance tuning, indexing, and query optimization.

Familiarity with cloud database services (e.g., AWS RDS, Azure SQL Database) is a plus.

Experience with automation and scripting (e.g., PowerShell, Bash, Python) for database management tasks.

Effective communication, technical understanding, and teamwork skills.

Excellent problem-solving and analytical skills.

Knowledge of the following:

MSSQL

MySQL

Mongo

Powershell

Bash

Python

Writing Stored Procedures

Stored Functions

MSSQL Job Agent 

AWS RDS

Azure SQL Database

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