Senior Infrastructure Engineer

Job Description:

A highly skilled and passionate individual contributor responsible for managing cloud infrastructure, deployments, releases, hotfixes, and upgrades.

Overall Purpose:

This position assumes overall responsibility for the successful execution of all SaaS environments. Interact regularly with offshore and onsite teams, work collaboratively to optimize efficiency, maximize the security posture relative to our risk appetite, and minimize costs. This role requires working in shifts that rotate every month among the infrastructure engineers.

You will also oversee customer-specific installations. Custom ingress/egress solutions are common, and the ideal candidate should be able to help design customized installations that account for specific security, high-availability, and log centralization needs while following core reference architectures established. Experience working with a multitude of cloud environments, data centers, security architectures, and enterprise processes is critical to be successful. Excellent communication skills are required as this role will regularly interface with clients and their infrastructure teams.

Essential Functions:

• Regularly monitor and review software versions, deployed compute resources, and other cloud components to ensure our platform is stable, supported, and running efficiently with the least amount of expense.
• Coordinate with teams on releases and hotfixes during every sprint. Work with developers to investigate, debug, and resolve issues related to microservices running in pods.
• Work in rotating shifts and independently handle assigned tasks, issues, and release requests.
• Oversee all aspects of infrastructure installation including configuration of new and existing systems on multiple platforms, security, operating system administration, software installation, and maintenance and upgrades.
• Design, create, and maintain comprehensive documentation of best practices for all implemented system configurations.
• Design and implement container orchestration platform (Kubernetes) in a hybrid cloud environment.
• Ensure that container orchestration platform (Kubernetes) is regularly maintained and released to production without downtime.
• Participate in Technology/Architecture Review Boards explaining how our platform is installed securely and made highly available.
• Diagnose and resolve server and application problems and act as escalation point to troubleshoot server issues and suggest possible performance tuning.
• Provide software evaluation support.
• Work closely with other technical team members and departments to recommend solutions and resolve priority issues in timely manner.
• Seek out and implement new technologies to continually simplify the environment while improving security and performance.
• Reduce overall administrative costs by leveraging open-source solutions and other innovative ideas.
• Interact with multiple internal customers and external vendors and partners to provide quality customer service.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Must Have Qualifications:

• Experience working with at least 2 of AWS, Azure, or Google Cloud.
• Good experience in deploying container technologies like Docker.
• Hands-on experience with deploying Kubernetes in a hybrid cloud environment.
• Experience in building and supporting Infrastructure as Code (IaC) solutions for provisioning cloud resources such as servers, databases, VPCs, and gateways.
• Networking components and concepts (multiple subnets, availability zones, NAT, load balancers, etc.).
• Linux systems administration (medium-large scale systems).
• Capable of automating tasks with a scripting language such as Python or shell scripting.
• Automation - building, testing, and deploying on Linux operating system using industry standard tools (Bamboo, Cucumber, Jenkins, etc.).
• Experienced with source control management (Git, Bitbucket) and how they are used in delivery (pipelines, GitOps).
• Experienced with security and encryption protocols.
• Familiar with AI components, like LLM, agents, GPU.
• Familiarity with web application firewall rules and capabilities.
• Comfort with facilitating collaboration, open communication, and reaching across functional teams.
• Ability to work and multi-task in a fast-paced environment.
• Excellent oral and written communication and interpersonal skills.
• High level of customer responsiveness, excellent documentation and communication skills, and attention to detail.

Preferred Qualifications:

• Terraform experience in writing Infrastructure as Code.
• HashiCorp Vault or Kubernetes secrets implementation experience.
• Experience deploying and tuning any or all of the following:
• Apache Kafka
• Cassandra
• Elasticsearch
• Education or experience equivalent to a bachelor's degree in computer science or engineering.
• Certified Kubernetes Administrator.
• Solid understanding of microservices architectures.
• Structured Query Language (SQL) capabilities.

Skills

AWS, Azure, Docker, GCP, Google Cloud, K8s, Kubernetes