Customer Trainer

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Primary Function of Position

The Customer Trainer will report directly to the Customer Training Manager, or equivalent and above, within their respective region. This professional training position involves conducting technical training on the da Vinci system and facilitating physician-led training for surgeons in various specialties such as urology, gynecology, general surgery, and cardiothoracic surgery, as well as training for first assistants and operating room staff. The Customer Trainer actively engages in the continuous improvement of training programs and supports customer training, engineering, and training research initiatives.

Essential Job Duties

• Conduct da Vinci surgical system training programs for surgical teams at designated training centers and other centers as needed.

• Lead and support specialty training programs and academic events, including addressing the needs of educator-side surgeons and course participants.

• Conduct surveys for data collection and measure program effectiveness.

• Serve as a domain expert in internal projects.

• Develop new products.

• Develop training materials/protocols.

• Engage in training research initiatives.

• Collaborate with training teams to improve existing training programs with creativity, reliability, and flexibility.

• Provide training to sales representatives so they can conduct in-service and system technology skill development activities with customers for new and existing products.

• Provide occasional support for the da Vinci system within the operating room.

• Troubleshoot and provide maintenance support for the da Vinci surgical system at the training center.

• Manage logistics, inventory, and training calendar at the training center.

• Maintain all equipment, including cleaning and sterilization of instruments and accessories.

• Support good relationships between external training center stakeholders and ISI leadership.

• Contribute to achieving organizational quarterly goals.

• Develop capabilities related to:

• Da Vinci system technology.

• Applications and advanced technology of the Da Vinci system.

• Operating room efficiency.

• Training pathway processes.

• Training/coaching methods/methodologies.

• Support all DaVinci activities as assigned

• Master processes and make recommendations to improve overall team efficiency

• Maintain critical documentation for standard operating procedures for key processes

• Contribute in Develop training courses on Intuitive platforms and other subjects as required

• and deliver training courses on Intuitive platforms and other subjects as required

• Serve as a key stakeholder with Services management to identify and prioritize training needs

• Assist with defining and managing the training & certification criteria that ensures a firm foundation for those directly and indirectly supporting Services Intuitive Platforms

• Participate in all phases of learning projects, including, analysis, design, development, implementation, & evaluation

• Proactively communicate task and project status to internal and external stakeholders

• Participate in needs analysis to determine training needs within the organization

• Work with Subject Matter Experts (SMEs) to identify and capture learning content

• Contribute to the Design and develop of training content that engages learners and aligns with identified outcomes

• Collaborate with multimedia team to create or modify media assets to support instructional needs

• Contribute to the Development of eLearning, videos, instructor led, blended learning, and virtual training curriculums

• Conduct assessments and evaluations as defined by course protocol

• Participate in process improvement efforts

• Mentor new hires and on-board cross-functional teammates

• Maintain critical documentation for standard operating procedures

Required Skills and Experience

• 3-5 years of experience in a healthcare-related company or equivalent experience.

• Professional training experience is preferred.

• Clinical and/or operating room experience is preferred.

• High ability and excellent problem-solving skills.

• Solid capability and independent action within the organization.

• Ethical approach to professional work.

• Solution-oriented.

• Excellent communication skills, both verbal and written.

• Excellent interpersonal skills.

• Knowledge of adult learning principles is preferred.

• High ability to learn in a fast-paced environment.

• Experience with medical devices is preferred.

• Commitment to self-development.

• Ability to work as part of a team.

• Flexibility regarding working hours.

• Able to accept up to 25% travel ratio.

• A history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness

• Comfort with and proven ability to facilitate group and ad hoc training content

• Experience with project management and working as a cross functional team member

• A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion

• Familiar with adult learning methodologies

• Ability to self-manage multiple development projects and deadlines

• Proven ability to develop and implement new processes to support evolving business needs

• Ability to analyze complex situations and collaborate to find creative solutions.

• Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time

• Excellent organizational skills and ability to multi-task

• Self-starter with ability to take ownership of responsibilities with minimal direction

• Demonstrated ability to learn and adapt quickly in a dynamic environment

• Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups

• Experience in MS Office Suite preferred. Working knowledge of CRM and ERP systems - SFDC and SAP a plus. Experience with database applications preferred

Required Education and Training

• Bachelor’s degree or higher. A degree in clinical or health sciences, healthcare management, engineering, business administration, communication, or education is desirable.

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.

본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다.

급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.