Warehouse Supervisor

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

Achieve given team performance goals for Warehouse operations. The goals will include inventory management, receiving, and materials movement-related metrics. This position is responsible for overseeing personnel, administration of the warehouse operations, and inventory management functions related to receiving, warehouse, WIP, and pack-out activities.

Roles & Responsibilities:

• Ensure 3PL provider has appropriate staffing levels of warehouse personnel to support ISI business requirements, follows ISI handling procedures, meets high-quality standards, production schedules, operations dept goals, and productivity requirements
• Maintain documented procedures to define Receiving, Material Movement and Storage, Kitting, and Shipping roles and responsibilities
• Maintain data compliant with SOX and regulatory controls, including records for timeliness and accuracy of Inventory, Receiving, and Shipping.
• Analyze and correct issues related to FG and NPI storage quantities and shipped material.
• Optimize operational efficiencies through the application of Lean practices, which include (but are not limited to):
  • Capacity management and analysis of workloads
  • Identification and elimination of waste in all Warehouse operations
  • Development of carrier and supplier community activities that support internal flow improvements
  • Provide vision and direction to the workgroup and drive training to Lean Material flow practices.
• Ensure optimal inventory levels of commodities are maintained to meet production requirements. Drive Planning and Purchasing to reduce both backorder and overstock situations.

• Ensure that company procedures, including SOX and FDA requirements, are understood and adhered to.
• Responsible for managing employee training record completion and status
• Evaluate and provide annual performance feedback to direct reports and interim counseling to ensure performance criteria are met.
• Implement Short-Term Problem Containment and Long-Term Corrective Action for Shortages and Missed Shipments
• Drive continuous improvement of current systems and processes and work closely with production planning and management to optimize the value stream opportunities.
• Responsible and accountable for Cycle Counts of required locations per published schedules.
• Performance to Budget
• Interface with and support: manufacturing, quality control, finance, planning, field service, and order management

Skills, Experience, Education, & Training:

• Bachelor's degree and /or equivalent applicable work experience. Minimum of 5-7 years experience in Manufacturing and/or RMA operations, preferably in large capital equipment or medical device industry.
• Proficient in the use of personal computers and SAP to perform daily work. Familiar with the Microsoft Office suite of programs and MRP systems. QAD and Agile experience preferred.
• Proven track record of being an effective Supervisor in a fast-paced manufacturing company
• Demonstrated knowledge of Kanban systems, kitting, and other Lean material flow practices.
• Demonstrates concern for precision and thoroughness.
• Proven ability to consistently lead a team to achieve stretch goals and objectives.
• Ability to provide positive direction by encouraging peers to commit to high quality and performance standards.
• Ability to handle multiple tasks and projects successfully.
• Superb communication skills, including written and verbal instruction
• Effectively manages task breakdown, helps keep individual contributors on task, player-coach, and can step in and perform complex tasks.
• In-depth knowledge of inventory control systems and processes and root cause analysis.
• Expert knowledge of safety requirements and material handling equipment operation.
• Knowledge of WMS systems is a plus.
• Ability to be flexible in job duties as new facility ramps up into full production

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.