Customer Success Partner

About InvestorHub

InvestorHub helps listed companies own their investor relationships. Our platform gives ASX-listed companies the sales and marketing tools to engage investors directly - announcements, engagement analytics, registry insight, and investor communications - so they can grow and defend their register without depending on intermediaries.

You'd be the person who makes sure our clients actually get value from it.

The role

As a Customer Success Partner, you'll own a portfolio of ASX-listed clients end to end - from contract signature through onboarding, activation, embedding, and renewal. No handoffs: your clients, your outcomes.

This is a problem-solving role. You'll drive genuine product adoption - the kind a client would miss if it disappeared - and where the product can't yet close a value gap, you'll design, scope, and deliver a service intervention that does: diagnose the gap, define what success looks like, deliver the work. You'll run AI-leveraged workflows so the repeatable parts of the job take minutes, and your hours go to the work that keeps clients.

You'll be your clients' trusted day-to-day advisor - across their investor story, their register, and their announcement rhythm - and the company's honest read on where value is and isn't landing.

You don't need a capital markets background to apply. You need to prove you can quickly build deep expertise across a domain - our product, listed markets, and investor relations - and want to. We believe start-ups only move as fast as their talent, and we want someone who wants to run and grow quickly with us.