Implementation Manager

About InvoiceCloud: 

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. 

Job Details

InvoiceCloud is seeking an experienced Implementation Manager to analyze, configure, and deploy complex software and biller integrations for external customers. This role is responsible for owning implementation delivery from scope definition through go-live, ensuring integrations are executed accurately, efficiently, and in compliance with payments technology requirements.

The Implementation Manager operates as a client-facing individual contributor, combining project management, configuration expertise, technical analysis, and quality assurance to deliver successful customer implementations. This role requires close coordination with internal teams, external billers, and software partners.

Success Profile

At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role.

Ownership

• Owns end-to-end delivery of assigned customer integrations, from scope analysis through go-live.
• Serves as the primary point of accountability for configuration accuracy impacting payment transactions, including invoice types, system settings, and terminal activation.
• Maintains proactive, transparent communication with customers and internal stakeholders throughout the implementation lifecycle.
• Takes responsibility for resolving issues, escalating risks appropriately, and ensuring commitments are met.

Drives Efficiency

• Analyzes integration scope and completes configuration questionnaires to ensure clear, complete implementation requirements.
• Configures systems within CRM and supporting platforms to meet integration specifications and business needs.
• Develops and executes delivery and project plans to ensure tasks are completed on time and dependencies are managed.
• Coordinates activities across IT, Product, Sales, Marketing, Customer Success, Training, software partners, and billers to streamline go-live execution.

Results Driven

• Delivers integrations on schedule while meeting quality, compliance, and customer satisfaction expectations.
• Supports customer QA and UAT to validate configurations and resolve issues prior to launch.
• Submits and manages required Jira items, including integration coding and bill presentment requests, to ensure execution continuity.
• Ensures successful client go-lives through disciplined execution, testing, and stakeholder alignment.

Innovative

• Identifies opportunities to improve implementation workflows, documentation, and handoffs based on delivery experience.
• Collaborates with internal teams to refine configuration standards and reduce rework across implementations.
• Leverages automation and AI-enabled tools to support documentation, validation, and issue tracking during implementations.
• Continuously improves implementation practices to scale delivery as customer volume and integration complexity grow.

Requirements

• Bachelor’s degree in a related discipline
• 4-7 years of experience in implementation, project management, or a related role
• Experience supporting external clients with medium to advanced technical system implementations
• Experience configuring systems to integration specifications and supporting business requirements
• Strong understanding of testing, QA, and UAT processes
• Experience defining and executing delivery and project plans
• Experience working in a SaaS, fintech, or payments environment; insurance industry knowledge preferred
• Excellent written and verbal English communication skills
• Strong organizational and time management skills with the ability to prioritize and multitask under deadlines
• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Positive attitude, strong interpersonal skills, and willingness to learn

InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.

If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].

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