Product & Engineering Operations Director

About InvoiceCloud: 

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. 

Job Details:

We are seeking a Product & Engineering Operations Director to join the Engineering team, reporting to the Chief Technology Officer and serving as a member of the CTO leadership team. This role partners with the CTO and leadership team to turn strategy into coordinated execution, owning quarterly planning, investment visibility, and the department's operating rhythm, and driving coordination and change management for strategic transformation initiatives across Product & Engineering teams in the US and India.

The ideal candidate acts as a trusted advisor to the CTO. They bring structure to competing priorities, anticipate issues, challenge assumptions, and ensure decisions translate into action, driving outcomes through peers across US and India teams.

Success Profile:

This role is anchored in our company's core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

Takes Ownership

• Owns the quarterly planning process across Product & Engineering, connecting strategic priorities with capacity, investment choices, and achievable commitments.
• Owns the department's leadership cadence, including planning sessions, operating reviews, agendas, decision records, and action tracking, holding leaders accountable for agreed commitments and driving resolution of issues that cross functional boundaries.
• Owns the operating processes and designated cross-functional programs that connect functional leaders' work, using the authority to establish planning and reporting standards, require timely inputs, challenge assumptions and commitments, and convene leaders to resolve cross-functional issues, and escalating unresolved tradeoffs with clear recommendations, while functional leaders retain accountability for their strategies, people, technical decisions, and delivery outcomes.
• Serves as a trusted partner to the CTO, helping focus attention on the highest-priority decisions and commitments, representing the CTO in designated forums, and leading selected initiatives on their behalf.

Drives Efficiency

• Partners with functional leaders to make tradeoffs explicit and resolve dependencies across teams and locations, keeping teams focused on the work that matters most.
• Maintains visibility into resource allocation, progress against plans, and changes that require leadership decisions, and synthesizes leadership updates into a clear assessment of progress, risks, dependencies, and decisions requiring attention.
• Improves planning quality and predictability through lessons from each quarter, and establishes useful measures of execution and organizational effectiveness while keeping reporting focused and proportionate.
• Drives communications, readiness, and follow-through across US and India teams so that shared priorities turn into action without repeated status chasing.

Innovative

• Leads program coordination and change management for selected strategic initiatives, beginning with the transition to an AI-driven software development lifecycle, partnering with technical and product leaders to define milestones, ownership, adoption measures, and intended outcomes.
• Identifies barriers, challenges stalled progress, and brings fresh recommendations to the leadership team.
• Anticipates issues, pressure-tests recommendations, and provides candid feedback that sharpens decisions before they are made.
• Coordinates preparation for executive and board discussions, translating departmental activity into business outcomes and clear decisions.

Requirements:

• Experience leading operations, planning, or strategic transformation within a SaaS company.
• Experience within a Product & Engineering organization is a plus.
• Strong business judgment and sufficient Product and Engineering fluency to challenge plans and earn credibility with senior leaders.
• Demonstrated ability to drive outcomes through peers without relying on reporting authority.
• Experience working across US and India teams, including distributed decision-making and execution.
• Ability to translate ambiguity into clear priorities, ownership, and action.
• Strong synthesis and executive communication skills, discretion, and the confidence to offer candid advice.
• Willingness to personally build and run the processes this role owns.
• Strong proficiency in AI tooling in order to execute operations processes efficiently with a bent on automation.

Benefits:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & backup care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. 

Base Compensation Range

$200,000—$235,000 USD

InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.

If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].

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