Cloud Marketplace and Operations Manager

What you'll be doing:

We're looking for an experienced Cloud Marketplace and Operations Manager to lead the day-to-day operations of our Microsoft Direct CSP programme, ensuring a seamless experience for customers, partners and internal teams. This role will pay a key part in driving the success of our Microsoft Cloud Solution Provider (CSP) business.

In this role, you'll oversee licensing operations, billing, renewals, compliance and customer support, while leading a specialist team and driving continuous improvement across our CSP platform.

What you'll be doing:

• Leading the operational delivery of the Microsoft CSP business
• Managing licensing, provisioning, billing and customer lifecycle activities

• Own the CSP renewals process throughout the year, particularly through renewal season (Jan-Mar), and driving into sales to act upon

• Owning Microsoft Partner Center operations and ensuring compliance with CSP requirements
• Working closely with Sales, Finance and Service teams to support growth and operational excellence
• Acting as the escalation point for customer and Microsoft licensing issues
• Driving process improvements, automation and operational efficiencies
• Leading, coaching and developing a high-performing CSP Operations team
• Supporting customer retention and identifying opportunities for growth within the existing client base

We want to hear from you if you:

• Have strong experience in Microsoft CSP, SaaS licensing or cloud operations, including Partner Center and the Microsoft CSP programme.
• Understand subscription lifecycle management, including provisioning, billing, renewals and customer administration.
• Have experience leading and developing teams, with excellent attention to detail and a focus on operational excellence.
• Can build strong relationships across Sales, Finance, Service Delivery and Microsoft.
• Take ownership, solve problems at their source and continuously look for ways to improve processes and automation.
• Balance commercial awareness with operational accuracy, ensuring customers receive a seamless experience.
• Communicate complex licensing concepts in a clear, straightforward way.
• Ideally have experience within a Microsoft-focused MSP or CSP environment and are familiar with Microsoft partner compliance requirements.

We’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.

What's in it for me?

Attractive Package

Who you'll be doing it for:

Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

What to do next:

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on [email protected]

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.