Student Services Specialist II

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Job Description:

The Computer Science Department in the College of Liberal Arts and Sciences is seeking a Student Services Specialist II to oversee undergraduate curriculum and provide comprehensive departmental instructional support. This position exercises independent judgment in making decisions for the department and provides recommendations to department leadership and the administrator.

The Student Services Specialist II coordinates and supports the operation of the department’s undergraduate academic programs. This role includes academic scheduling, course enrollment management, coordination and supervision of tutoring services, undergraduate student employment, data reporting, and overall departmental academic operations. Working collaboratively with faculty, academic advisors, and a broad range of university offices, the Student Services Specialist II ensures the effective administration of undergraduate programs and the delivery of high-quality student support services.

Example of Duties:

• Draft course assignments and schedules for review and finalization by the Associate Chair of Education.
• Manage classroom scheduling, reporting, and course schedule modifications.
• Analyze and optimize the use of department-owned instructional spaces, including computer labs and conference rooms, to best support students and faculty.
• Coordinate textbook ordering and grade reporting.
• Serve as a signature proxy for faculty when needed for course adds and drops.
• Oversee the Computer Science Help Room, a critical resource supporting undergraduate student retention.
• Advertise, recruit, hire, schedule, train, evaluate, and supervise approximately 10-15 undergraduate student employees each semester.
• Manage Help Room payroll, supplies, statistics, and day-to-day operations.
• Oversee the recruitment, appointment, and orientation of undergraduate teaching assistants.
• Coordinate special and night exam scheduling in collaboration with faculty.
• Respond to and assist faculty with course-related concerns, including room scheduling, student enrollment, and related academic matters.
• Prepare for and provide administrative support for undergraduate curriculum committee meetings.
• Respond to and assist undergraduate students with questions regarding fees, courses, degree requirements, and schedules.
• Serve as the staff coordinator for ABET accreditation activities.

Preferred Qualifications:

• Experience coordinating academic schedules based on curriculum requirements, faculty availability, and student needs.
• Knowledgeable in institutional processes and administrative systems to support course scheduling, enrollment, and academic program operations.
• Strong written, verbal, and interpersonal communication skills, with the ability to provide professional and timely support to students, faculty, and staff.
• Experience to coordinate instructional and tutoring services, including hiring, scheduling, training, and supervision of undergraduate student employees, as well as supporting the appointment and orientation of undergraduate research and teaching assistants.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities, meet deadlines, maintain accuracy, and work effectively in a fast-paced environment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.